{"title":"Coaching","description":null,"products":[{"product_id":"radical-listening","title":"Radical Listening: The Art of True Connection","description":"\u003cb\u003eUnlock the transformative power of \u003ci\u003eRadical Listening\u003c\/i\u003e—a profound practice that moves beyond simply hearing words to actively cocreating meaning.\u003c\/b\u003e In our distracted, divisive world, the transformative power of true listening has never been more essential. \u003ci\u003eRadical Listening\u003c\/i\u003e is a revolutionary guide to mastering this vital skill from renowned experts Christian van Nieuwerburgh and Robert Biswas-Diener. Moving beyond simply hearing words, their groundbreaking framework teaches you to actively cocreate meaning and connection. Though we spend nearly three hours a day on the receiving end of communication, listening is frequently neglected. We're bombarded by data, digital distractions, and a culture that celebrates talkers over listeners. \u003ci\u003eRadical Listening\u003c\/i\u003e provides the antidote, equipping you with six core competencies: noticing, quieting, accepting, acknowledging, questioning, and interjecting. Whether you're seeking to improve your leadership, foster more collaborative teamwork, or simply connect more meaningfully with others, \u003ci\u003eRadical Listening\u003c\/i\u003e offers a powerful remedy. Allow this book to reshape how you experience the world and those around you through the revelatory act of listening fully.","brand":"None","offers":[{"title":"Audiobook (2025 A)","offer_id":46154066034865,"sku":"9798228508538","price":51.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2025 B)","offer_id":46154066067633,"sku":"9798228508545","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_5613935a-aaf1-4122-a94f-6e913bc8f006.jpg?v=1763195896"},{"product_id":"performance-appraisals-phrases-for-dummies","title":"Performance Appraisals \u0026 Phrases For Dummies","description":"\u003cp\u003e\u003cb\u003eThe newest steps and strategies to enhance the performance appraisals you provide \u003c\/b\u003e\u003c\/p\u003e \u003cp\u003e\u003ci\u003ePerformance Appraisals \u0026amp; Phrases For Dummies\u003c\/i\u003e shows you how to apply the latest performance appraisal practices and generate positive outcomes for your employees, for your company, and for you. The days of stand-alone annual performance appraisals are drawing to a close, with today’s appraisals utilizing quarterly or biannual sessions, continuous feedback with regular two-way communication, collaborative goal-setting, career development, and an ongoing forward focus. This approach includes tools to provide impactful feedback and feedforward, recognize and support employee success, avoid the common mistakes related to performance appraisals, and build your coaching skills.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eGain a clear understanding of the ways that performance appraisals contribute to individual and organizational success.\u003c\/li\u003e \u003cli\u003eProvide productive feedback by accessing more than 3,300 phrases.\u003c\/li\u003e \u003cli\u003eLead appraisal sessions that resonate with your employees and set the stage for improved performance and career development.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eBy applying the newest steps in performance appraisals, you will literally and figuratively be in an excellent position to build your employees’ skills, motivation, performance, satisfaction, and commitment.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback (2024)","offer_id":46157254164657,"sku":"9781394276059","price":29.99,"currency_code":"CAD","in_stock":true},{"title":"Paperback (2009)","offer_id":46157254197425,"sku":"9780470498729","price":22.99,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46157254230193,"sku":"e6b993bd-f9be-35d6-9bc6-51c398556175","price":19.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_a7a6f7ea-d43f-411b-8a90-d59c71e4746b.jpg?v=1763341519"},{"product_id":"telling-aint-training","title":"Telling Ain't Training","description":"A must have for trainers... Telling Ain't Training is an essential book for all learning and development professionals. When the first edition of Telling Ain't Training was published in 2002, its practical, learner-focused approach quickly became a favorite with learning and development professionals, as well as school teachers, parents, professors, and anyone else who trains, educates, or instructs. Chock-full of myth-busting research and ready-to-use tools, always delivered in a lighthearted and entertaining style, Telling Ain't Training set new standards for the training industry. That's a tough act to follow, but the long-awaited new edition of Telling Ain't Training does not disappoint. While it has been updated, expanded and enhanced to reflect almost a decade of progress, fans of the original Telling Ain't Training will be relieved to find that its lively, user-friendly tone has been carefully preserved. In fact, this is a book that faithfully practices what it preaches, engaging the reader from page one and immediately involving them in the first of many try-it-yourself exercises that teach trainers how to avoid telling in favor of more interactive training. This substantially heftier edition covers everything you must know to be a better trainer, plus: - Extensive new chapters covering technology and e-learning - More methods for creating terrific learner-centered training sessions - Expanded evidence and research to support its approach to adult learning - Ways to retrofit your existing training programs and materials - Even more in-depth explanations of how the basic principles of adult learning apply - An extensive index to make the book more referenceable - Additional tools, charts, exercises, illustrations, quizzes, and activities to involve learners.","brand":"None","offers":[{"title":"Paperback","offer_id":46157438976177,"sku":"9781562867010","price":50.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_1e3f2fce-16c5-42a1-aede-35148c1370bc.jpg?v=1763546112"},{"product_id":"mastering-coaching","title":"Mastering Coaching","description":"\u003cdiv\u003eCoaching is one of the most sought-after leadership skills - vital for anyone who wants to develop a team of people who will perform effectively, but are also motivated and relish working together. It's also a dynamic discipline which, in recent years, has developed and grown to embrace theory and practice from a wide range of other disciplines, frameworks and models.\u003cbr\u003e\u003cbr\u003e\u003ci\u003eMastering Coaching\u003c\/i\u003e starts by asking what skills an effective coach must now possess to boost the performance of their coachees. In response, it summarises the most important research in areas such as neuroscience, sports psychology and mindfulness, positive psychology, mastery and goal-setting and offers a clear, simple and practical guide to how this new thinking can help coaches and managers to develop their own coaching practice.\u003cbr\u003e\u003cbr\u003eWritten by Max Landsberg, executive coaching and professional development expert and author of the perennial bestseller \u003ci\u003eThe Tao of Coaching\u003c\/i\u003e, \u003ci\u003eMastering Coaching\u003c\/i\u003e goes beyond the basics of coaching by providing insights which offer a proven route map to coaching success.\u003cbr\u003e\u003cbr\u003ePractical and jargon-free, the book will equip readers with the techniques and tools necessary to take their coaching to the next level.\u003cbr\u003e\n\u003c\/div\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46158177894577,"sku":"9781781254073","price":24.95,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46158177927345,"sku":"fdc681c6-b069-3ea3-8ed7-f501c43b4269","price":12.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_065a519a-c0e9-4e37-8292-8dfbbc652561.jpg?v=1763681049"},{"product_id":"fuhrung-feedback-auf-augenhohe","title":"Führung: Feedback Auf Augenhöhe: Wie Sie Ihre Mitarbeiter Erreichen Und Klare Ansagen Mit Wertschätzung Verbinden","description":"Wie sage ich es klar und wertschätzend? - Darauf gibt dieses \u003ci\u003eessential\u003c\/i\u003e eine handhabbare und praxisnahe Antwort. Es zeigt, wie Sie als Führungskraft konstruktives Feedback geben, das Anerkennung und Wertschätzung vermittelt. Feedback ist ein gemeinsamer Austauschprozess von Geber und Nehmer: Es muss \"ankommen\", um wirkungsvoll zu sein. Ausgangspunkt für professionelles Feedback ist daher immer die Haltung und Klarheit des Feedbackgebers. Die Autoren vermitteln, wie Sie Feedback als Instrument nicht nur für die persönliche Entwicklung von Mitarbeitenden, sondern auch für Wandel und Wachstum im Unternehmen nutzen können.","brand":"None","offers":[{"title":"Paperback","offer_id":46160650404017,"sku":"9783658157302","price":23.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46160650436785,"sku":"c8825641-a0aa-3275-8443-4fd83909ccf0","price":6.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_bdddd35d-a38a-4210-9315-136ab1d19047.jpg?v=1763713680"},{"product_id":"helping-people-change","title":"Helping People Change: Coaching With Compassion For Lifelong Learning And Growth","description":"\u003cp\u003e\u003cb\u003eYou're trying to help--but is it working?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eHelping others is a good thing. Often, as a leader, manager, doctor, teacher, or coach, it's central to your job. But even the most well-intentioned efforts to help others can be undermined by a simple truth: We almost always focus on trying to \"fix\" people, correcting problems or filling the gaps between where they are and where we think they should be. Unfortunately, this doesn't work well, if at all, to inspire sustained learning or positive change.\u003c\/p\u003e\u003cp\u003eThere's a better way. In this powerful, practical book, emotional intelligence expert Richard Boyatzis and Weatherhead School of Management colleagues Melvin Smith and Ellen Van Oosten present a clear and hopeful message. The way to help someone learn and change, they say, cannot be focused primarily on fixing problems, but instead must connect to that person's positive vision of themselves or an inspiring dream or goal they've long held. This is what great coaches do--they know that people draw energy from their visions and dreams, and that same energy sustains their efforts to change, even through difficult times. In contrast, problem-centered approaches trigger physiological responses that make a person defensive and less open to new ideas.\u003c\/p\u003e\u003cp\u003eThe authors use rich and moving real-life stories, as well as decades of original research, to show how this distinctively positive mode of coaching—what they call \"coaching with compassion\"--opens people up to thinking creatively and helps them to learn and grow in meaningful and sustainable ways.\u003c\/p\u003e\u003cp\u003eFilled with probing questions and exercises that encourage self-reflection, \u003ci\u003eHelping People Change\u003c\/i\u003e will forever alter the way all of us think about and practice what we do when we try to help.\u003c\/p\u003e","brand":"None","offers":[{"title":"Hardcover","offer_id":46162748211377,"sku":"9781633696563","price":45.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46162748244145,"sku":"d30da7d6-9eda-3324-979f-a3b1a571fd58","price":36.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_c98be555-0d98-4bb1-90c3-33ec0ec2f457.jpg?v=1763632171"},{"product_id":"connection-culture-2nd-edition","title":"Connection Culture, 2nd Edition: The Competitive Advantage of Shared Identity, Empathy, and Understanding at Work","description":"Tap Into the Power of Human Connection\u003cbr\u003e\u003cbr\u003eCreating a thriving organization where employees feel valued, the environment is energized, and high productivity and innovation are the norm requires a new kind of leader who fosters a culture of connection within the organization. Connection Culture, 2nd Edition, is your game-changing opportunity to become that leader and to begin fostering a connection culture in your organization. Stop undermining performance and take the first step toward change that will give your organization, your team, and everyone you lead a true competitive advantage. Inspiring and practical, this book challenges you to set the performance bar high and keep reaching. Learn how to:\u003cbr\u003e\u003cbr\u003e\u003cli\u003e            Foster a connection culture\u003c\/li\u003e\u003cli\u003e            Emulate best practices of connected teams—from Mayo Clinic physicians and scientists to the creators of the award-winning Broadway musical Hamilton.\u003c\/li\u003e\u003cli\u003e            Boost vision, value, and voice within your organization.\u003cbr\u003e\u003cbr\u003ePublished in the shadow of the COVID-19 pandemic, the book messages the authors’ hope for post-traumatic growth; provides updated, research-supported theories about the relationship of stress and loneliness; and includes new examples and profiles of great leaders communicating during crisis.\u003c\/li\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46162029150385,"sku":"9781950496525","price":29.5,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_2dba4d02-40bd-4070-85c1-610f78bc5472.jpg?v=1763716739"},{"product_id":"reskilling-and-upskilling","title":"Reskilling and Upskilling: The Insights You Need from Harvard Business Review","description":"\u003cb\u003eReskilling is the new imperative in the war for talent.\u003c\/b\u003e As the pace of technological change accelerates, the demand for new skills is increasing. And as technologies like AI take on new tasks and jobs, smart organizations aren't waiting for their new workforces to appear. They are investing in reskilling the workers. They're adopting a skills-based approach to hiring and developing talent. And they're leveraging digital learning tech to upskill their employees dynamically and efficiently. What new approaches should your organization be taking to build the workforce you need—now and tomorrow? \u003ci\u003eReskilling and Upskilling: The Insights You Need from Harvard Business Review\u003c\/i\u003e brings you today's most essential thinking on rebuilding and retraining your workforce. It explains how to launch the right skilling initiatives, how to measure their impact, and how to prepare your company to compete in the new skills economy.","brand":"None","offers":[{"title":"Audiobook (2025 A)","offer_id":46163504169137,"sku":"9798228508231","price":42.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2025 B)","offer_id":46163504201905,"sku":"9798228508248","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_e3431371-6253-429c-92b2-407a40b0c9bc.jpg?v=1763195898"},{"product_id":"instructional-story-design","title":"Instructional Story Design: Develop Stories That Train","description":"Once Upon a Time, Storytelling Met Instructional Design \u003cp\u003e\u003c\/p\u003eFrom children to adults, everybody likes a good story. Stories are memorable, actionable, and emotional. We are constantly making sense of the world by forming stories, and that makes them perfect for instructional design. \u003cp\u003e\u003c\/p\u003eInstructional Story Design is a practical guide to writing and developing stories for training. It takes what you already know about a story's power to connect with people and offers a clear methodology for the otherwise daunting process of creating a compelling story. \u003cp\u003e\u003c\/p\u003eMaster story designer Rance Greene shares his powerful yet familiar process to discover, design, and deliver instructional stories. He presents the two essential elements that must be present to tell a story for training: relatable characters and strong conflict. These elements create a desire for resolution and grab learners' attention. \u003cp\u003e\u003c\/p\u003eThis book offers advice for unearthing the root of the performance problem, creating action lists for learners, and convincing stakeholders about the effectiveness of stories. Case studies from household companies such as Pizza Hut, Southwest Airlines, and PepsiCo show story design in action. Job aids and resources include an audience profile questionnaire, character description worksheet, storyboard template, and tips for developing stories using graphics, audio, and video. \u003cp\u003e\u003c\/p\u003eWith this book, you'll: \u003cp\u003e\u003c\/p\u003e\u003cli\u003e Sharpen your analysis skills to discover potential training stories. \u003c\/li\u003e\u003cli\u003e Design relatable stories that concretely connect with learning objectives.\u003c\/li\u003e\u003cli\u003e Easily develop captivating stories with tools you already own.\u003c\/li\u003e\u003cli\u003e Plan your next steps to implement your instructional story.\u003c\/li\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46162970181809,"sku":"9781950496594","price":42.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_f6c09ce2-ac3e-4aec-b416-3fb6c92b58c0.jpg?v=1763716739"},{"product_id":"reskilling-and-upskilling-the-insights-you-need-from-harvard-business-review","title":"Reskilling and Upskilling: The Insights You Need from Harvard Business Review","description":"\u003cp\u003e\u003cb\u003eReskilling is the new imperative in the war for talent.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAs the pace of technological change accelerates, the demand for new skills is increasing. And as technologies like AI take on new tasks and jobs, smart organizations aren't waiting for their new workforces to appear. They are investing in reskilling the workers. They're adopting a skills-based approach to hiring and developing talent. And they're leveraging digital learning tech to upskill their employees dynamically and efficiently. What new approaches should your organization be taking to build the workforce you need—now and tomorrow?\u003c\/p\u003e\u003cp\u003e\u003ci\u003eReskilling and Upskilling: The Insights You Need from Harvard Business Review\u003c\/i\u003e brings you today's most essential thinking on rebuilding and retraining your workforce. It explains how to launch the right skilling initiatives, how to measure their impact, and how to prepare your company to compete in the new skills economy.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eBusiness is changing. Will you adapt or be left behind?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eGet up to speed and deepen your understanding of the topics that are shaping your company's future with the \u003cb\u003eInsights You Need from Harvard Business Review\u003c\/b\u003e series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow.\u003c\/p\u003e\u003cp\u003eYou can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.\u003c\/p\u003e","brand":"None","offers":[{"title":"Hardcover","offer_id":46163399770289,"sku":"9798892791021","price":59.99,"currency_code":"CAD","in_stock":false},{"title":"Paperback","offer_id":46163399803057,"sku":"9798892791007","price":29.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46163399835825,"sku":"206cc5c6-015e-364f-93cc-ce428a442a05","price":23.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_ce7c3383-5d56-444a-a23f-81cb7cc7ecab.jpg?v=1763635935"},{"product_id":"the-culture-playbook","title":"The Culture Playbook: 60 Highly Effective Actions To Help Your Group Succeed","description":"\u003cb\u003eThe ultimate handbook for fostering and cultivating a strong team culture, from the \u003ci\u003eNew York Times\u003c\/i\u003e bestselling author of \u003ci\u003eThe Culture Code\u003c\/i\u003e and \u003ci\u003eThe Talent Code\u003c\/i\u003e.\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003e“If you are a leader—or if you work with one—and want to understand how to build psychological safety, trust, and a sense of purpose for your team, then you need this book.”—Charles Duhigg, author of \u003ci\u003eThe Power of Habit\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eONE OF THE BEST BOOKS OF THE YEAR: \u003ci\u003eForbes\u003c\/i\u003e\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eBuilding a team has never been harder than it is right now. How do you create connection and trust? How do you stay focused on your goals? In his years studying the ways successful groups work together, Daniel Coyle has spent time with elite teams around the world, observing the ways they support each other, manage conflict, and move toward a common goal. In \u003ci\u003eThe Culture Playbook\u003c\/i\u003e, he distills everything he has learned into sixty concrete, actionable tips and exercises that will help your team build a cohesive, positive culture. \u003cbr\u003e  \u003cbr\u003eGreat cultures, Coyle has found, are built on three essential skills: safety, vulnerability, and purpose. Within this framework, he shows us how we can better serve our teammates, ourselves, and our shared purpose, including:\u003cbr\u003e\u003cbr\u003e• scheduling regular team “tune-ups” to place an explicit spotlight on the team’s inner workings and create conversations that surface and improve team dynamics\u003cbr\u003e• creating spaces for remote coworkers to connect with their colleagues to foster a team spirit even across distances \u003cbr\u003e• holding an anxiety party to serve as a pressure-relief valve, as well as a platform for people to connect and solve problems together  \u003cbr\u003e\u003cbr\u003eWith reflections, exercises, and practical tips that will prove invaluable to companies, athletes, and families alike, and replete with black-and-white illustrations, \u003ci\u003eThe Culture Playbook\u003c\/i\u003e is an indispensable guide to ensuring that your team performs at its best.","brand":"None","offers":[{"title":"Hardcover","offer_id":46165882667185,"sku":"9780525620730","price":36.0,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46165882699953,"sku":"e1426f4d-144e-323e-b0ce-02362105ecac","price":14.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_0409c655-106b-4096-a686-61cdaf9581f9.jpg?v=1763719694"},{"product_id":"do-it","title":"Do It: The Life-Changing Power of Taking Action","description":"\u003cp\u003e\u003cb\u003eDemolish roadblocks, take action, and transform your future\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eNo matter what is holding you back, \u003ci\u003eDo It \u003c\/i\u003eoffers a proven solution to actualizing the life you long for. Author and renowned mindset specialist, David Nurse, reveals the nine reasons that you don’t take action, how to successfully overcome your personal roadblocks, and the secret to achieving remarkable results.\u003c\/p\u003e \u003cp\u003eThe reason you aren’t accomplishing your dreams is not because you don’t \u003ci\u003ewant \u003c\/i\u003eto\u003ci\u003e; \u003c\/i\u003eit’s because you don’t know \u003ci\u003ehow \u003c\/i\u003eto\u003ci\u003e. \u003c\/i\u003eAnd the reason you don’t know \u003ci\u003ehow \u003c\/i\u003eto is not because you aren’t capable or smart enough. It’s simply because you—and 99% of the population—have roadblocks you are completely unaware of. Before you can conquer the enemy, you must identify the enemy. Based on extensive research studies, the science of the heart and mind connection, and captivating examples throughout history, \u003ci\u003eDo It\u003c\/i\u003e reveals the enemy that is holding you back—what Nurse calls your “action archetype.” These arechetypes include The Allodaxophobic, The Burned, The Blamer, The Perfectionist, and more. \u003c\/p\u003e \u003cp\u003eThrough the nine archetypes, you’ll learn profound lessons about yourself and you'll come away:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eA newfound awareness about what holds you back\u003c\/li\u003e \u003cli\u003ePowerful, actionable tools to propel you forward\u003c\/li\u003e \u003cli\u003eStories of influential people who have overcome their own roadblocks to achieve extraordinary success\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eNurse’s revolutionary philosophy will completely reshape the way you think about failure and success and propel you to levels you didn't even imagine were possible—all through the life-changing habit of taking action.\u003c\/p\u003e","brand":"None","offers":[{"title":"Hardcover","offer_id":46167362666673,"sku":"9781119853701","price":34.0,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46167362699441,"sku":"7bbe2d98-50aa-32e5-a7fb-8719f7163987","price":22.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_2273b28d-31ff-4d6a-acad-2140403c1006.jpg?v=1763685229"},{"product_id":"diversity-equity-and-inclusion-for-trainers","title":"Diversity, Equity, And Inclusion For Trainers: Fostering Dei In The Workplace","description":"\u003cp\u003e\u003cstrong\u003eMake DEI Training Foundational in Your Organization\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eWhen done well, diversity, equity, and inclusion (DEI) training creates space for courageous conversations that acknowledge hard truths around systemic inequities and explores topics that touch on people’s vulnerabilities in all facets of their lives. For those of you who do this work, there has not been a clear path to follow for making progress. As a DEI trainer, you have forged your own way and learned as you went. \u003cbr\u003e\u003cbr\u003eWith \u003cem\u003eDiversity, Equity, and Inclusion for Trainers: Fostering DEI in the Workplace\u003c\/em\u003e, the need for DEI trainers to go at it alone comes to an end. Expert facilitator Maria Morukian provides the guidance you need to develop the knowledge and skills required for DEI training. Morukian covers the historical underpinnings and rationale for DEI work; takes you through the process of organizational assessment, design, and delivery; and offers strategies for embedding DEI and promoting sustainability through collaborative practices and dialogues, allowing you to develop and understand your own identity lenses and biases. Reflection questions and worksheets are included in every chapter.    \u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168800034993,"sku":"9781953946058","price":41.95,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_22515593-6bda-4e30-93cb-904438b27cd0.jpg?v=1763547258"},{"product_id":"isd-from-the-ground-up","title":"ISD From the Ground Up: A No-Nonsense Approach to Instructional Design","description":"\u003cp\u003e\u003cstrong\u003eYour All-In-One Guide to ISD\u003c\/strong\u003e\u003c\/p\u003e\r\n\u003cp\u003eKnown as “the man who wrote the book on ISD,” Chuck Hodell offers a comprehensive and practical handbook on core instructional systems design (ISD) practices and principles with a practitioner’s eye.\u003c\/p\u003e\r\n\u003cp\u003eThis updated fifth edition covers all the basics and many advanced tenets of ISD, walking you through each phase, including advanced concepts such as microlearning, social media, and leveraging technology. Stand-alone chapters offer crucial support to practitioners building foundational skills, while in-depth tutorials on subjects such as collaborating with experts offer rich insights to guide the credentialed designer.\u003c\/p\u003e\r\n\u003cp\u003eThis fully revised and expanded volume offers new case studies, discussion questions, and sample design and lesson plans, \u003cem\u003eISD From the Ground Up\u003c\/em\u003e demystifies the learning design process. Whether you are just getting your feet wet or have extensive experience in ISD, this industry staple provides the essential building blocks and more for ISD mastery.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168805671089,"sku":"9781957157702","price":73.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46168805703857,"sku":"0288d5f9-b449-37ad-8e58-1194564a1546","price":50.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_d98d8a29-45d4-44da-8e40-9533a81c4ad8.jpg?v=1764387290"},{"product_id":"instructional-design-on-a-shoestring","title":"Instructional Design on a Shoestring","description":"\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eDesign Effective Training Programs Despite Limited Resources\u003c\/b\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003ci\u003eInstructional Design on a Shoestring\u003c\/i\u003e offers talent development professionals a process for developing effective training programs, even with limited resources. Expert instructional designer Brian Washburn applies the straightforward ADDIE model of instructional design (using analysis, design, development, implementation, and evaluation to build effective training and performance support tools) and the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for designing a range of training modalities, including in-person, virtual and asynchronous, and self-guided e-learning programs.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eWith this book, you will learn to build the structure of the instructional design process, effective formal and informal learning experiences, and an ecosystem that supports the learning initiatives. This crash-course of a book also guides you on working with subject matter experts, supervisors, and early testers and drawing learning design ideas from unfamiliar places. You’ll learn how and when to make decisions for using tools and technologies, hiring external help, and purchasing off-the-shelf training programs to speed up the work.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eEven if you don’t have a ton of time or access to a lot of money, you can still produce an effective learning experience based on sound educational theory and adult learning principles. This is a perfect resource to help small companies—and departments of one or few—develop training content right away.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eThe Association for Talent Development’s On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one; for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work; and for those who work for small organizations or in industries that have limited training and development resources. \u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168800624817,"sku":"9781953946959","price":37.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46168800657585,"sku":"f766f4e3-50be-3877-a8ae-d2c85f0a0ad5","price":26.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_1a38d6aa-8e86-4d49-9709-b1590f84757b.jpg?v=1763716736"},{"product_id":"an-introduction-to-professional-and-executive-coaching","title":"An Introduction to Professional and Executive Coaching","description":"\u003cp\u003eThe coaching profession is growing and innovating. According to the International Coaching Federation (ICF), coaching earns over $3 Billion per year with over 100,000 practitioners of coaching. This book is for both practitioners and scholars of executive coaching. Coaching is an exciting and powerful skillset that allows individuals to empower others and helps individuals to generate awareness that opens the door for great levels of success.\u003c\/p\u003e\u003cp\u003eThe approach of this book is to look at the theoretical framework of coaching as it applies to the actual practice of coaching others and groups.\u003c\/p\u003e\u003cp\u003eIt is important to ground practice in theory and research to bring together the researched framework to help to inform the approach. There is an old proverb that states: “Theory is when you know everything but nothing works. Practice is when everything works but no one knows why.” The approach of this book will enable the student with the theory, the processes and the skills to coach in a way that works and to be able to understand the why behind the success as well as make it replicable.\u003c\/p\u003e","brand":"None","offers":[{"title":"Hardcover (2021)","offer_id":46168293376177,"sku":"9781648022517","price":123.99,"currency_code":"CAD","in_stock":true},{"title":"Paperback","offer_id":46168293408945,"sku":"9781641132541","price":62.99,"currency_code":"CAD","in_stock":false},{"title":"Hardcover (2018)","offer_id":46168293441713,"sku":"9781641132558","price":123.99,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46696226095314,"sku":"eaef5f2b-786b-3fc8-9499-c84753898bc7","price":52.19,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_2abb5605-3385-44a5-b18f-543486c6022e.jpg?v=1763680112"},{"product_id":"action-first-learning","title":"Action-First Learning: Instructional Design Techniques to Engage and Inspire","description":"\u003cp\u003e\u003cstrong\u003eGame On! Action-Based Training Designs for Better Learning\u003c\/strong\u003e\u003c\/p\u003e\r\n\u003cp\u003ePassive learning just doesn’t cut it in today’s evolving, competitive workplace. Research demonstrates that action-first learning works because it engages the mind immediately and ensures knowledge and skills stick. With a more diverse array of action-based training designs, organizations can motivate learners, provide hands-on, collaborative practice, and drive behavioral change. \u003c\/p\u003e\r\n\u003cp\u003eIn \u003cem\u003eAction-First Learning,\u003c\/em\u003e educator and tech expert Karl Kapp covers nine distinct types of learning experiences in one volume—from card and board games, escape rooms, and branching scenarios to augmented reality and AI-powered coaching. He explains why each design works and how to choose, plan, and execute the right kind of project for your goals.\u003c\/p\u003e\r\n\u003cp\u003eThe book also includes a chapter by instructional designer Amy Pape about how to improve action-first learning through accessibility and another by L\u0026amp;D expert Kevin Thorn on the use of comics in action-first learning. Each chapter includes a detailed case study, a design checklist, and tips on how to leverage AI in the creation of action-first learning.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168806588593,"sku":"9781957157924","price":59.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46168806621361,"sku":"9400d161-886a-3c3c-a502-dfed6d3275d6","price":43.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_d49c55c1-7b9e-46b7-9f4e-203d8c340602.jpg?v=1763716754"},{"product_id":"the-executive-coaching-playbook","title":"The Executive Coaching Playbook: How to Launch, Run, and Grow Your Business","description":"\u003cp\u003e\u003cb\u003eThis turnkey guide will help you build a successful executive coaching practice.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eThe \u003ci\u003eExecutive Coaching Playbook\u003c\/i\u003e offers to newly minted executive coaches and entrepreneurs who are launching executive coaching practices a framework for building a business with proven results. Beyond offering the why of coaching theory, this book provides the nuts and bolts of what you need to do to set up a thriving business from working with your first executive clients to developing the business plan and marketing strategy for your brand.\u003c\/p\u003e\u003cp\u003eWith more than 30 years of experience as both an executive and a top leadership and executive coach, Nadine Greiner, along with talent development expert Becky Davis, shares her extensive knowledge, hard-won lessons, and practical advice covering everything from the first chemistry call with a potential executive client to closing out engagements with meaning and poise. In this book, you will learn how to be the executive coach that leaves sponsor, clients, and yourself more than satisfied.\u003c\/p\u003e\u003cp\u003eThe perfect companion to Greiner's \u003ci\u003eThe Art of Executive Coaching\u003c\/i\u003e, the playbook offers:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e75+ downloadable templates and techniques (including email templates, worksheets, forms, and agendas) to support and to customize for your coaching endeavors\u003c\/li\u003e\n\u003cli\u003eA four-step coaching process to adopt with your clients\u003c\/li\u003e\n\u003cli\u003ePractical advice for starting and growing your business\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168800952497,"sku":"9781953946829","price":58.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46168800985265,"sku":"4322ea71-9977-31f3-a439-e1a41e06a2ac","price":40.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_db5d650a-9752-4900-a3b9-b52fb5038732.jpg?v=1763634273"},{"product_id":"interact-and-engage-2nd-edition","title":"Interact and Engage, 2nd Edition: 75+ Activities for Virtual Training, Meetings, and Webinars","description":"\u003cp\u003e\u003cstrong\u003eIgnite Online Events and Virtual Training with the Use of Well-Designed and Facilitated Activities\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eCreating outstanding virtual meetings, webinars, and training programs has always been challenging for novice and experienced instructional designers and facilitators alike. Virtual learning experts Kassy LaBorie and Tom Stone understand that the need to interact and engage is more important than ever, as online collaboration becomes the norm rather than the exception.\u003cbr\u003e\u003cbr\u003eIn this new, updated edition of \u003cstrong\u003eInteract and Engage!\u003c\/strong\u003e, the authors offer more than 75 activities as well as tips and strategies to help you create effective online learning and masterful meetings and webinars. Activities range from warmups and icebreakers to closers and celebrations, and everything in between. LaBorie and Stone cover advanced features and techniques and guide you on how to convert or create your own online activities, no matter what technology you are using now or in the future. An appendix presents two capability models for the positions of virtual facilitator and producer.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168800854193,"sku":"9781953946409","price":59.5,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_80473868-499c-4af9-a6b5-fec6f35cb9a7.jpg?v=1764371734"},{"product_id":"the-ultimate-guide-to-great-mentorship","title":"The Ultimate Guide to Great Mentorship: 13 Roles to Making a True Impact","description":"\u003cp\u003e\u003cstrong\u003eEasy, practical guidance on how to make the most out of your mentorship journey.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eBeing a great mentor leads to thriving, engaged employees on both sides of the mentor-mentee relationship and helps drive renewed purpose. There are growing expectations and interest in business today that leaders will make themselves available as mentors to provide future leaders growth opportunities and help them grow in their roles. There is also plenty of evidence that shows how impactful mentorship can be for the mentors when approached with the right mindset. \u003c\/p\u003e\u003cp\u003e\u003cem\u003eThe Ultimate Guide to Great Mentorship \u003c\/em\u003ewalks mentors through the mentorship journey, from setting initial expectations and goals, to tracking progress, to identifying when it is time to find new opportunities. Filled with practical sample plans and forms to make the experience much more impactful for all parties, this timely guide takes the ambiguity out of how to be a great mentor.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eLearn how mentor-mentee relationships work best for both parties.\u003c\/li\u003e\n\u003cli\u003eSee how other top leaders approach mentorship and what works and what doesn’t.\u003c\/li\u003e\n\u003cli\u003eKeep your mentorship journey on track with practical forms and timelines to work on with your mentee.\u003c\/li\u003e\n\u003cli\u003eSee how being a great mentor leads to personal and professional growth and renewal for you as well as your mentee!\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46167622516913,"sku":"9781400242184","price":24.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46167622549681,"sku":"65879fbb-5902-3b0f-9d40-fd53fc12d10b","price":14.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_7a30a0b3-51c1-4cbf-8218-8abf7f22c4ca.jpg?v=1763714741"},{"product_id":"compassionate-accountability","title":"Compassionate Accountability: How Leaders Build Connection and Get Results","description":"\u003cb\u003eA compass for leaders lost in the paradoxical space between attention to people and attention to results—with Compassionate Accountability you don’t have to choose!\u003c\/b\u003e\u003cbr\u003e\u003cbr\u003eSadly, compassion and accountability are too often in tension—leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.\u003cbr\u003e\u003cbr\u003eFinding harmony between compassion and accountability is the ultimate catalyst for improved results and a thriving workplace.\u003cbr\u003e\u003cbr\u003eThe solution is recognizing that compassion and accountability are not opposites. In fact, accountability is an element of compassion. Compassionate Accountability is the process of building connection while getting results. This book shows how this foundational mindset, philosophy, and way of living can lead to a thriving organizational culture. It covers such topics as these:\u003cbr\u003e\u003cbr\u003e\u003cul\u003e\n\u003cli\u003eWhy you can’t practice compassion without accountability\u003c\/li\u003e\n\u003cli\u003eHow to turn on the three “switches” of the compassion mindset—and the predictable damaging consequences when they’re turned off\u003c\/li\u003e\n\u003cli\u003eThe key role Compassionate Accountability plays in a healthy leadership culture\u003c\/li\u003e\n\u003cli\u003eSix areas to focus on to start building your culture of Compassionate Accountability\u003c\/li\u003e\n\u003cli\u003eFive common barriers to compassion for leaders—and how to overcome them\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003ePlus, readers will find real case examples of how organizations have adopted Compassionate Accountability, along with quizzes and self-assessments to help them learn and apply the concepts.\u003cbr\u003e\u003cbr\u003eLeaders seeking a renewed sense of fulfillment in their roles and increased leadership impact will find inspiration, guidance, and a road map for cultural transformation.","brand":"None","offers":[{"title":"Paperback","offer_id":46167889805489,"sku":"9781523004539","price":35.95,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46167889838257,"sku":"21e85e5e-e67e-301c-b01e-9b56baba29ea","price":20.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_239b0f97-a8f9-45f2-95d0-295902148d3d.jpg?v=1763715267"},{"product_id":"needs-assessment-on-a-shoestring","title":"Needs Assessment on a Shoestring","description":"\u003cp class=\"MsoNormal\"\u003e\u003ci\u003eNeeds Assessment on a Shoestring\u003c\/i\u003e offers talent development professionals a process for addressing organizational needs and determining whether training is the solution. Needs assessment pros Kelly L. Jones and Jody N. Lumsden apply the Build-Borrow-Buy approach to provide guidance, quick tips, and shortcuts for investigating and uncovering everything you can about the organizational problem you need to solve.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eWith this book, you will learn to build a needs assessment strategy, gather insight through data analysis, and put forward effective solution recommendations. You’ll also pick up strategies for borrowing existing information, talent, and resources, and for making resource management decisions. Regardless of the scope of the project, the constraints of the business problem, or how you get the job done, the steps associated with needs assessments are flexible enough to scale up or down.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eTo conduct high-quality needs assessments, think like a detective. The detectives Sherlock Holmes, Velma Dinkley, and Hercule Poirot didn’t have large teams, unlimited budgets, or a bottomless well of resources to work with, but they succeeded by identifying who, where, and how to solve mysteries that no one else could. With this book, talent development professionals can too. This is a perfect resource for small companies—and departments of one or few—who need to get started right away.\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp class=\"MsoNormal\"\u003eThe Association for Talent Development’s On a Shoestring series helps professionals successfully execute core topics in training and talent development when facing limitations of time, money, staff, and other resources. Using the Build-Borrow-Buy approach to problem solving, this series is designed for practitioners who work as a department of one; for new or “accidental” trainers, instructional designers, and learning managers who need fast, inexpensive access to practical strategies that work; and for those who work for small organizations or in industries that have limited training and development resources. \u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46168800231601,"sku":"9781953946935","price":37.5,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_6c1d1495-2d78-48e9-a64a-ca85bcf1a53b.jpg?v=1763716744"},{"product_id":"business-meditation-1","title":"Business Medi(t)ation 1: Gesunde Selbstführung Und Konfliktkompetenz","description":"\u003cp\u003eKatarzyna Schubert-Panecka befasst sich in diesem \u003ci\u003eessential\u003c\/i\u003e mit den diversen Einflüssen auf unsere Existenz als Individuum, Organisation und Gesellschaft. Die Autorin zeigt Ideen für einen ökologischen Umgang mit den eigenen Ressourcen auf, darunter den Gedanken und Emotionen, die auch mit den Mitarbeiterinnen und Mitarbeitern praktiziert und für die Gesundheit von Organisationen eingesetzt werden können. Zusammen mit dem \u003ci\u003eessential\u003c\/i\u003e \"Business Medi(t)ation 2. Externe Unterstützung\" zielt sie auf die Einführung einer achtsamen Haltung im wirtschaftlichen Kontext, die dabei helfen soll, nicht nur persönlich gesund zu bleiben, sondern auch im organisationalen, sozialen bis hin zum politischen Gefüge gesund zu agieren.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46171060502705,"sku":"9783658222048","price":23.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46171060535473,"sku":"46682c24-30b5-3310-87e2-51480e65d96e","price":6.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_df0ba6e3-8607-4ce4-a503-b75c68296592.jpg?v=1763716757"},{"product_id":"die-unmittelbarkeit-sozialer-interaktion","title":"Die Unmittelbarkeit Sozialer Interaktion","description":"\u003cp\u003e​In dem Buch wird auf einen bislang in der Forschung vernachlässigten Aspekt sozialer Kommunikation aufmerksam gemacht: das unmittelbare Erleben in Kommunikation. Dieses Erleben erfolgt vorbewusst und leibbezogen. Es ist auch für die Ebene bewussten Verhaltens in Kommunikation bestimmend. Die grundlegende Bedeutung dieser Unmittelbarkeit für ein vertieftes Verständnis von Kommunikation wird herausgearbeitet und am Beispiel von Coaching veranschaulicht. Die Erfassung dieser Unmittelbarkeit bedarf einer neuen Darstellungsmethode. Diese kann sich an den Texten Siegfried Kracauers orientieren.\u003cbr\u003e\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46171079606449,"sku":"9783658443818","price":23.5,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46171079639217,"sku":"15391d15-ebde-3f29-b125-5f7d086634aa","price":11.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_6bbdf52c-5762-4ddc-ba61-259fe01bd1bd.jpg?v=1763682896"},{"product_id":"business-meditation-3","title":"Business Medi(t)ation 2: Externe Unterstützung","description":"\u003cp\u003eKatarzyna Schubert-Panecka beleuchtet in diesem \u003ci\u003eessential\u003c\/i\u003e, was ein Individuum, was eine Organisation zu einem ökologischen Umgang mit sich selbst wie auch mit ihren Mitarbeiterinnen und Mitarbeitern oder Partnerorganisationen beitragen bzw. (nicht) übernehmen kann und wann welche Form von externer Unterstützung sinnvoll einzubringen ist. Die Autorin bietet Einblicke in die Verfahren und Möglichkeiten von Business Coaching und Business Mediation, die Orientierung und fundierte Inanspruchnahme diverser interner und externer Verfahren ermöglichen. Dabei untersucht sie sowohl im organisationalen als auch privaten Kontext, welche Vor-, aber auch Nachteile das jeweilige Verfahren aufweist. Zusammen mit dem \u003ci\u003eessential\u003c\/i\u003e \"Business Medi(t)ation 1. Gesunde Selbstführung und Konfliktkompetenz\" zielt sie auf die Einführung einer achtsamen Haltung im wirtschaftlichen Kontext, die dabei helfen soll, nicht nur persönlich gesund zu bleiben, sondern auch im organisationalen, sozialen bishin zum politischen Gefüge gesund zu agieren.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46171063976113,"sku":"9783658221461","price":23.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46171064008881,"sku":"53a97ccb-765e-3d3d-84df-1d9b01459590","price":6.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_0ffadba0-bb17-4075-9187-9c18c3ad662c.jpg?v=1764374445"},{"product_id":"the-long-distance-team","title":"The Long-Distance Team: Designing Your Team for Everyone’s Success","description":"Design and cultivate remote work teams that actually work. From the experts who brought you The Long-Distance Leader and The Long-Distance Teammate comes the proven and practical guide for leaders to consciously design teams, define and create their desired culture, and encourage and nurture employee engagement-all from a distance. Team design and culture are often presented as separate concepts when they are in fact intertwined in the remote work setting. Using the 3C model of communication, collaboration, and cohesion, leaders will be given the tools to overcome challenges, such as proximity bias and deteriorating social connections, to create an environment where everyone can contribute and add value equally, regardless of location. The 3Cs are - Communication-While communication is a fundamental part of being human, it is also a critical foundation of successful work. Without it, teams break down. - Collaboration-Remote leaders face the misguided belief that physical presence is required to have a collaborative team. The truth is that proximity has nothing to do with successful collaboration. - Cohesion-This dimension includes decidedly nonstructural aspects, such as relationships, trust, and accountability. While difficult to measure, a team's cohesion is critical to its success. Using this framework, leaders of all levels will learn to assess, design, and develop their communication channels, methods for remote collaboration, and ability to foster cohesion to build successful long-distance teams. While a hybrid culture will be different, it can, when done right, be better than what existed before.","brand":"None","offers":[{"title":"Audiobook (2023 A)","offer_id":46175531794609,"sku":"9798228332744","price":42.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2023 B)","offer_id":46175531827377,"sku":"9798228332751","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_5734df9e-c738-4804-8f36-3e1448694c0e.jpg?v=1763197408"},{"product_id":"the-90-day-brand-plan","title":"The 90 Day Brand Plan: How to Unleash Your Personal Brand to Dominate the Competition and Scale Your Business","description":"\u003cp\u003e\u003cb\u003eBecome a known name and authority in your field to unlock infinite money-making opportunities\u003c\/b\u003e\u003c\/p\u003e \u003cp\u003eIn \u003ci\u003eThe 90 Day Brand Plan: A Step-by-Step Guide to Mastering the Art of Branding\u003c\/i\u003e, celebrated branding agency founder and influencer Dain Walker delivers an expert roadmap to harnessing your authority, credibility, and skills in your field to create consistent money-making opportunities. In the book, you’ll learn how to get paid for being a known name in your industry through your businesses, products, and services.\u003c\/p\u003e \u003cp\u003eDiscover how to nail and scale your likeability, charisma, and character as you channel your personal brand’s attention into whatever company or product you’re building. The author explains how he used his own personal Instagram following to grow multi-million-dollar brands, and how you can do the same thing.\u003c\/p\u003e \u003cp\u003e You’ll also find:\u003c\/p\u003e \u003cul\u003e \u003cli\u003eStrategies to use your creativity, sales abilities, action plans, and fun daily mental exercises to create the right mindset and skillset for growth\u003c\/li\u003e \u003cli\u003eWays to eliminate fear, rejection, and self-doubt as you learn to unpack personal belief into the creation of content of all sorts\u003c\/li\u003e \u003cli\u003eTechniques to harness a variety of income streams, including those from social media, speaking, selling, podcasting, marketing, pitching, and advertising\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eAn effective and insightful guide to harnessing the full potential of your personal credibility, expertise, and authority, \u003ci\u003eThe 90 Day Brand Plan\u003c\/i\u003e will prove invaluable to influencers, promoters, marketers, entrepreneurs, and founders of all stripes. \u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46635141234898,"sku":"9781394369300","price":25.99,"currency_code":"CAD","in_stock":true},{"title":"Hardcover","offer_id":46175561482417,"sku":"9781394221097","price":33.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46175561515185,"sku":"ab776d57-7eb6-396b-91f2-7d69949056e0","price":13.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_123bd386-1c36-424a-9d38-e5d80586c982.jpg?v=1763374432"},{"product_id":"managers-not-mbas","title":"Managers Not MBAs: A Hard Look at the Soft Practice of Managing and Management Development","description":"In this sweeping critique of how managers are educated and how, as a consequence, management is practiced, Henry Mintzberg offers thoughtful and controversial ideas for reforming both.\u003cbr\u003e\u003cbr\u003e “The MBA trains the wrong people in the wrong ways with the wrong consequences,” Mintzberg writes. “Using the classroom to help develop people already practicing management is a fine idea, but pretending to create managers out of people who have never managed is a sham.”\u003cbr\u003e\u003cbr\u003e Leaders cannot be created in a classroom. They arise in context. But people who already practice management can significantly improve their effectiveness given the opportunity to learn thoughtfully from their own experience. Mintzberg calls for a more engaging approach to managing and a more reflective approach to management education. He also outlines how business schools can become true schools of management.","brand":"None","offers":[{"title":"Paperback","offer_id":46174996070577,"sku":"9781576753514","price":20.95,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46174996103345,"sku":"18c367a6-2b6c-34ab-a350-2fa67d17fce2","price":17.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_3d8d900a-7573-4367-b1b6-1d6fd4a7db2c.jpg?v=1763545730"},{"product_id":"lead-with-a-coaching-mindset","title":"Lead with a Coaching Mindset: How the Best Leaders Unlock Potential","description":"\u003cb\u003eThis practical guide teaches essential coaching mindsets and skills, helping transform traditional management approaches into an empowering leadership style that builds trust, engagement, and results.\u003c\/b\u003e Drawing from thirty years of global executive coaching experience, Damian Goldvarg delivers an actionable framework to help leaders develop coaching skills crucial for today's workplace. The book provides practical tools for building trust, improving communication, managing virtual teams, and fostering innovation through coaching conversations. \u003ci\u003eLead with a Coaching Mindset\u003c\/i\u003e breaks down key coaching competencies into digestible chapters: leading with a coaching mindset; building trust and psychological safety; active listening and powerful questioning; team coaching and conflict resolution; and strategic thinking for future readiness. With examples from global organizations like Google, Microsoft, and the United Nations, plus practical exercises in each chapter, this book helps leaders develop the skills needed to create collaborative, high-performing teams in our complex postpandemic world.","brand":"None","offers":[{"title":"Audiobook (2025 A)","offer_id":46175856263345,"sku":"9798228590571","price":46.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2025 B)","offer_id":46175856230577,"sku":"9798228590588","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_b178e632-3e0d-4419-a7d2-65c3fcb20aa9.jpg?v=1763513439"},{"product_id":"breakthrough-coaching","title":"Breakthrough Coaching: Creating Lightbulb Moments in Your Coaching Conversations","description":"This book is a highly actionable guide for coaches to change the narratives holding clients back from resolving problems, realizing dreams, and living into their strongest and most joyous selves. \u003ci\u003eBreakthrough Coaching\u003c\/i\u003e provides methods, resources, and exercises to help you activate immedi­ate and sustainable shifts in perspective and behavior. The purpose of the book is to light the way on your path of coaching mastery. Lightbbulb moments are touching, surprising, or inspiring insights characterized by the intensity of feeling that often accompanies a new way of seeing a situation or oneself. The \"new sight\" provides an image or idea that was previously inaccessible. The revelations are transformational, often changing your client's views of themselves as well as their situations. The book also serves experienced coaches who seek to be more compassionately and fully present to create the powerful energetic connection that provokes insights to emerge. Listen to \u003ci\u003eBreakthrough Coaching\u003c\/i\u003e to unlock access to five modules of learning and discovery, nineteen resource tools and five practice exercises, coaching case studies and examples, and so much more.","brand":"None","offers":[{"title":"Audiobook (2024 A)","offer_id":46176183976113,"sku":"9798874707507","price":51.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2024 B)","offer_id":46176184008881,"sku":"9798874707514","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_071d4e63-8225-4c1d-848c-739e71930e08.jpg?v=1763047210"},{"product_id":"be-hopeful-be-strong-be-brave-be-curious","title":"Be Hopeful, Be Strong, Be Brave, Be Curious: How Coaching Can Help You Get Out of Your Own Way and Create A Meaningful Life","description":"\u003cp\u003e\u003cb\u003eUnderstand the valuable insights a professional life coach can bring to your life\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eBe Hopeful, Be Strong, Be Brave, Be Curious: How Coaching Can Help You Get Out Of Your Own Way and Create A Meaningful Life\u003c\/i\u003e, veteran coach Ruth Pearce delivers an incisive set of strategies designed to help you celebrate your wins and focus on the positives in your life. In this “portable life coach,” you’ll learn how to look at problems, challenges, and uncertainties in a way that can lead to deeper meaning in your professional and personal life. \u003c\/p\u003e\u003cp\u003eThe author describes the substantial benefits of working with an actual coach, and how a coach can help you during times of struggle and in times of growth. You’ll discover how: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eTo find the resources you need to live your life better and bring perspective, curiosity, and a willingness to challenge beliefs to everything you do\u003c\/li\u003e \u003cli\u003eTo create generative, expansive, and open solutions to some of life’s most challenging obstacles\u003c\/li\u003e \u003cli\u003eA coach can benefit you in your work, at home, at school, and anywhere else\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePerfect for anyone who is considering working with a life coach to help them understand their professional and personal goals, \u003ci\u003eBe Hopeful, Be Strong, Be Brave, Be Curious \u003c\/i\u003eis also a must-read for those curious about the principles underlying professional and life coaching.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46175814713521,"sku":"9781394206544","price":53.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46175814746289,"sku":"3014be5e-6bd6-3a70-8aa0-c8f7d8ceb3e8","price":35.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_44ae9087-89cb-4e69-bc47-b8b4a17bf274.jpg?v=1763338604"},{"product_id":"guiding-lights","title":"Guiding Lights: How To Mentor-and Find Life's Purpose","description":"We all need people to help us find the way. In this stirring new book, acclaimed author and educator Eric Liu takes us on a quest for those guiding lights. He shares invaluable lessons from people whose “classrooms” are boardrooms, arenas, concert halls, theaters, kitchens, and places of worship–and in the process, he reveals a surprising path to purpose.\u003cbr\u003e\u003cbr\u003eAs he entered fatherhood and a phase of changing ambitions, Eric Liu set out in search of great mentors. He found much more. He encountered people from all walks of life, from all across the country, with something powerful to pass on about how to change lives.  Among those Liu portrays in vivid and fascinating narratives are one of Hollywood’s finest acting teachers, who turns a middling young actress into a project for transformation; an esteemed major league pitching coach, haunted by the players he’s let down; a rising executive whose eye for untapped talent allows her to rescue a floundering employee; a master clown whose workshop teaches a husband-and-wife team to revamp their relationship, onstage and off; a high school debate coach whose protégée falters at the pinnacle, and thus finds triumph; and a gangland priest who has saved many and yet still must confront the limits of his power to heal.\u003cbr\u003e\u003cbr\u003eIn these pages are remarkable stories of apprenticeship–of failure, hope, and discovery. These are stories of men and women who learned to hear the sound of other people’s voices and, in so doing, found their own way to a better and fuller life. As Eric Liu reminds us, these are our stories. Lyrical and accessible, \u003ci\u003eGuiding Lights\u003c\/i\u003e is a course to benefit any reader, a superb work of narrative nonfiction, and an exciting departure for its accomplished author. This book will change how we live, lead, learn, and love. Pass it on.","brand":"None","offers":[{"title":"Paperback","offer_id":46179805495473,"sku":"9780375761027","price":25.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46179805528241,"sku":"516d978f-9a8f-4ca6-816f-c184394eae21","price":8.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_66894f57-2ed6-4365-a9b0-9706edc91511.jpg?v=1763719195"},{"product_id":"the-complete-fat-flush-program","title":"The Complete Fat Flush Program","description":"\u003cp\u003e\u003cstrong\u003eThe Complete Fat Flush Program\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis pack includes: \u003cem\u003eThe Fat Flush Plan, The Fat Flush Cookbook,\u003c\/em\u003e and \u003cem\u003eThe Fat Flush Journal and Shopping Guide. The Fat Flush Plan\u003c\/em\u003e is a program based on a smart combination of healthy essential fats, balanced proteins and quality carbohydrates arranged in a strict daily routine. Detoxifying the liver and cleansing the lymphatic system, the program increases metabolism while eliminating the appearance of cellulite. \u003cem\u003eThe Fat Flush Cookbook\u003c\/em\u003e is a companion to the above, although it can also be used on its own. Not just another low-carb cookbook, it features over 200 recipes targeted for each phase of the program. These recipes contain the world's best fat-flushing foods, plus unique cleansing and metabolism-boosting herbs and spices (like ginger, cayenne, mustard, anise, fennel and cinnamon). \u003cem\u003eThe Fat Flush Journal and Shopping Guide\u003c\/em\u003e provides readers with a convenient way of recording their daily and weekly progress in the Fat Flush diet, along with giving them helpful checklists to use while shopping for their favorite Fat Flush foods.\u003c\/p\u003e","brand":"None","offers":[{"title":"Kobo eBook","offer_id":46179045900465,"sku":"96073131-ffae-401c-8f25-dc38b73c2230","price":39.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/image_fa27a8df-9615-479c-96c1-2a218bfa3d68.jpg?v=1763142961"},{"product_id":"coaching-power","title":"Coaching Power: Leading With Coaching to Create Individual, Team, and Organizational Outperformance","description":"In \u003ci\u003eCoaching Power\u003c\/i\u003e, a team of veteran executive coaches delivers a singularly insightful and original way of looking at leadership: as a form of coaching. The authors explain this new way of leading others and offer listeners a set of tools, frameworks, and mindsets to take with them in their professions. You'll discover how to succeed in a world that's evolving faster than ever, and how to navigate a workplace that can include as many as five unique generations, each of which demand a different style of leadership. \u003ci\u003eCoaching Power\u003c\/i\u003e shows you: ● The fundamentals of coaching, including listening, questioning, and intuition ● How to create and enhance high performance teams, and how to have courageous conversations ● When it's time to bring in an external coach and what to look for to ensure the right fit Perfect for managers, executives, directors, and other business leaders, \u003ci\u003eCoaching Power\u003c\/i\u003e is also a can't-miss resource for entrepreneurs and founders seeking a powerful new way to lead others through challenging circumstances.","brand":"None","offers":[{"title":"Audiobook (2025 A)","offer_id":46179036823729,"sku":"9798228511484","price":51.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2025 B)","offer_id":46179036856497,"sku":"9798228511491","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_f9e073ae-6039-41b4-a01b-cd19fc852334.jpg?v=1763519342"},{"product_id":"formation-1","title":"Formation: Dynamiser un stage, impliquer les participants, gérer au mieux le temps","description":"\u003cp\u003e\u003cstrong\u003eDes livres qui vous rendent immédiatement opérationnel\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eQue vous soyez formateur débutant ou expérimenté, un livre outil qui vous accompagne de la construction d’une intervention à son évaluation. 66 fiches pour vous permettre de trouver votre point d’équilibre, entre transmission et animation : une approche dynamique de la formation à travers l’expérience, les sens, la coopération, le numérique et le jeu.\u003c\/p\u003e\n\u003cp\u003e#1 Construire la formation\u003cbr\u003e\n#2 Utiliser au mieux le temps\u003cbr\u003e\n#3 Débuter un stage\u003cbr\u003e\n#4 Susciter l’implication des participants\u003cbr\u003e\n#5 Rendre la formation opérationnelle\u003cbr\u003e\n#6 Transmettre ou animer ?\u003cbr\u003e\n#7 Apprendre avec le corps\u003cbr\u003e\n#8 Former avec le numérique\u003cbr\u003e\n#9 Évaluer une action de formation\u003cbr\u003e\n#10 Découvrir le formateur que l’on est\u003c\/p\u003e","brand":"None","offers":[{"title":"Kobo eBook","offer_id":46178943467697,"sku":"6a6dc1fc-f960-3408-82b4-500743431c7d","price":27.2,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/image_a314d591-a64c-4b0c-b463-8f2a9f518bf0.jpg?v=1762902737"},{"product_id":"the-prosperous-coach","title":"The Prosperous Coach: Increase Income and Impact for You and Your Clients","description":"\u003cp\u003eThe bestselling book for coaches looking to build a practice with a small number of high-performing, high-paying clients. With over 100,000 copies sold, \u003cem\u003eThe Prosperous Coach\u003c\/em\u003e has helped thousands of coaches and consultants build their businesses by invitation and referral only.\u003c\/p\u003e\u003cp\u003eShow your clients what they cannot see. Say to your clients what no one else would dare to say. And you will have all the clients you ever desire.Whether you are a new coach or you already have a six-figure coaching practice, \u003cem\u003eThe Prosperous Coach\u003c\/em\u003e will show you how to: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e","brand":"None","offers":[{"title":"Hardcover","offer_id":46187002200241,"sku":"9781600250361","price":134.68,"currency_code":"CAD","in_stock":true},{"title":"Paperback","offer_id":46187002233009,"sku":"9781600250309","price":80.85,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_e7cc6479-9964-4af9-8bd4-7802a5732141.jpg?v=1762876444"},{"product_id":"crank-it","title":"Crank It!: A Playbook for Succeeding in Business and Life","description":"\u003cp\u003eNever confuse the money you make for the success you create. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eAfter procuring a job opportunity with Chrysler, \u003cstrong\u003eDave Lamont\u003c\/strong\u003e worked hard and took risks. He created opportunities, served others, and discovered that success has cornerstones: passion, charisma, self-discipline, and kindness. \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eNow Dave is taking what he's learned and paying it forward. In Crank It!, he shows how to turn dreams into reality by building connections, cultivating passion, and leading by example. This inspirational guide provides actionable steps and helpful resources for navigating your own path to success in your professional and personal lives. You'll learn how to become the kind of person others want on their team and as their coach, and how to influence others as a leader and person. No matter your station in life or phase of career, Crank It! will help you find fulfillment, leverage your talent, and realize your true value. \u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46190465089713,"sku":"9781544543925","price":25.99,"currency_code":"CAD","in_stock":true},{"title":"Hardcover","offer_id":46190465122481,"sku":"9781544543932","price":38.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_9575b46f-f589-4b2b-90a1-3dd23325ee77.jpg?v=1764383703"},{"product_id":"designing-transformative-experiences","title":"Designing Transformative Experiences: A Toolkit for Leaders, Trainers, Teachers, and other Experience Designers","description":"Offering a new lens on leadership and living, this research-based guide shows how to design experiences that can touch hearts, provoke minds, and change lives in powerful ways. Transformative experiences are life events that change our sense of self in important ways. How do they work? What elements do they require? How can we learn to design them intentionally? By embracing the research-based approach of ELVIS (the Experiential Learning Variables and Indicators System), this book details how to recast yourself as an Experience Design Leader, one that can provide those in your organization with the opportunities needed to reflect and grow as individuals. Beginning with the ELVIS Framework, you will gain deep foundational insight into how transformative experiences work. And then with the ELVIS Toolkit, which includes seven practical design elements, you will have the key to unlocking these powerful experiences for yourself and others. Whether you are new to the idea of designing experiences for others or are a seasoned veteran, ELVIS shows you how to tap into the psychology operating behind the most powerful and important experiences of our lives-those that shape who we are.","brand":"None","offers":[{"title":"Audiobook (2023 B)","offer_id":46190551400625,"sku":"9798228333116","price":59.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2023 A)","offer_id":46190551433393,"sku":"9798228333109","price":64.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_f7d8aa7f-635b-45c8-8483-ad0516f7869b.jpg?v=1763197417"},{"product_id":"lean-six-sigma-for-service","title":"Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions","description":"\u003cp\u003e\u003cb\u003eBring the miracle of Lean Six Sigma improvement out of manufacturing and into services\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today''s major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.\u003c\/p\u003e\n\u003cp\u003e\u003ci\u003eLean Six Sigma for Services \u003c\/i\u003efills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.\u003c\/p\u003e\n\u003cp\u003eFilled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eReduce service costs by 30 to 60 percent \n\u003c\/li\u003e\n\u003cli\u003eImprove service delivery time by 50 percent \n\u003c\/li\u003e\n\u003cli\u003eExpand capacity by 20 percent without adding staff \n\u003c\/li\u003e\n\u003c\/ul\u003e\n","brand":"None","offers":[{"title":"Hardcover","offer_id":46193606197425,"sku":"9780071418218","price":47.95,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46193606230193,"sku":"bbb74351-d42d-4059-b092-beb2c535b357","price":38.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_9ac69d7f-3b2b-4a61-9280-de24ee5698ca.jpg?v=1762618499"},{"product_id":"compassionate-accountability-1","title":"Compassionate Accountability: How Leaders Build Connection and Get Results","description":"A compass for leaders lost in the paradoxical space between attention to people and attention to results-with Compassionate Accountability you don't have to choose! Sadly, compassion and accountability are too often in tension-leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity. Finding harmony between compassion and accountability is the ultimate catalyst for improved results and a thriving workplace. The solution is recognizing that compassion and accountability are not opposites. In fact, accountability is an element of compassion. Compassionate Accountability is the process of building connection while getting results. This book shows how this foundational mindset, philosophy, and way of living can lead to a thriving organizational culture. It covers such topics as these: - Why you can't practice compassion without accountability - How to turn on the three \"switches\" of the compassion mindset-and the predictable damaging consequences when they're turned off - The key role Compassionate Accountability plays in a healthy leadership culture - Six areas to focus on to start building your culture of Compassionate Accountability - Five common barriers to compassion for leaders-and how to overcome them Plus, readers will find real case examples of how organizations have adopted Compassionate Accountability, along with quizzes and self-assessments to help them learn and apply the concepts. Leaders seeking a renewed sense of fulfillment in their roles and increased leadership impact will find inspiration, guidance, and a road map for cultural transformation.","brand":"None","offers":[{"title":"Audiobook (2023 A)","offer_id":46192764256433,"sku":"9798228332355","price":51.95,"currency_code":"CAD","in_stock":false},{"title":"Audiobook (2023 B)","offer_id":46192764289201,"sku":"9798228332362","price":59.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_37833ad8-a3c2-4b92-85d8-e22449c3673d.jpg?v=1763197422"},{"product_id":"reengineering-the-training-function","title":"Reengineering the Training Function: How to Align Training With the New Corporate Agenda","description":"\u003cp\u003eIf you have questions about how to meet the demands of the new economy, corporate and organizational agendas, and the changing workplace you will find the answers in this well-written and concise book. Reengineering the Training Function provides a plan of action rich in strategies and tactics, full of specific guidelines and tools that can be put to use immediately. Learn how successful business reengineering and training practices parallel the reengineering of business processes. Any business that wants to remain competitive in a global marketplace will find this book relevant. Put these guidelines to work immediately to conduct a strategic training audit prior to initiating any reengineering process. You can change the process of training and control the new continuous learning organization with Reengineering the Training Function.\u003c\/p\u003e","brand":"None","offers":[{"title":"Kobo eBook","offer_id":46193239392433,"sku":"90d42f7b-404e-3595-a42b-ed85b4a42b9f","price":261.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/image_da51e370-ed63-4f1d-8f51-5fcc45ba9b28.jpg?v=1763170583"},{"product_id":"hands-on-training","title":"Hands-On Training: A Simple and Effective Method for On-The-Job Training","description":"On-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it. In Hands-On Training Gary Sisson draws on his thirty-five years of experience to lay out a simple, systematic approach to OJT that can be understood and applied by anyone in any organization-- managers, line or staff supervisors, employees and both internal and external human resource and training professionals.","brand":"None","offers":[{"title":"Paperback","offer_id":46193291231409,"sku":"9781576751657","price":21.95,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46193291264177,"sku":"7c242cfc-5f90-3e72-a1cc-0f33d7366281","price":18.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_8d484cd1-935f-4491-b983-88a5e6723e72.jpg?v=1763141771"},{"product_id":"the-facilitators-fieldbook","title":"The Facilitator's Fieldbook","description":"\u003cp\u003e\u003cstrong\u003eAn invaluable guide that provides you with the comprehensive tools and knowledge you need to help your teams--and, ultimately, your organization--succeed.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eThe completely revised third edition of this longtime go-to resource for novice and experienced facilitators provides new team-building exercises as well as updated information on virtual meetings, mediation, strategic planning, and much more.\u003c\/p\u003e\u003cp\u003eLoaded with procedures, checklists, guidelines, samples, and templates, \u003cem\u003eThe Facilitator’s Fieldbook\u003c\/em\u003e covers all the key areas of successful team management, including:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eestablishing ground rules\u003c\/li\u003e\n\u003cli\u003eplanning meetings and agendas,\u003c\/li\u003e\n\u003cli\u003ebrainstorming,\u003c\/li\u003e\n\u003cli\u003eresolving conflict,\u003c\/li\u003e\n\u003cli\u003emaking decisions,\u003c\/li\u003e\n\u003cli\u003eand helping groups optimize their time.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eYou’ll also gain tips on maintaining the tone and flow of meetings, and will learn to determine when to delegate projects to individuals rather than assembling a group. Collaborative projects have become an increasingly prevalent feature of modern business strategies and workplace dynamics. But intentional, strategic facilitation is essential to making sure these groups and teams are effective.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46195917357233,"sku":"9780814420089","price":61.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46195917390001,"sku":"b9f77ace-96a1-3560-a5fb-c45fc043a6d7","price":17.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_340cb4e7-2da5-4c2e-981b-f9fc5b8fd756.jpg?v=1762836017"},{"product_id":"becoming-a-coaching-leader","title":"Becoming a Coaching Leader: The Proven System for Building Your Own Team of Champions","description":"\u003cp\u003e\u003cstrong\u003eAs a leader, a coach is the most significant role you can play. Discover how coaching makes developing people a high-payoff activity where you can equip tomorrow’s leaders, today.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eAs a coach to some of the country’s highest-profile executives, Daniel Harkavy has witnessed the transformation - both professional and personal - that comes when leaders utilize coaching to turn their paycheck-driven teams into cultures of vibrant and successful growth.\u003c\/p\u003e\u003cp\u003eSince founding his company Building Champions Inc. in 1996, Harkavy and his team have coached thousands and shared their knowledge by certifying coaching leaders across the country. Now, in this strategic and thought-provoking guide, he shares his proven strategy for improving your team’s performance while raising quality of life inside and outside of the office.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eBecoming a Coaching Leader\u003c\/em\u003e, you will learn:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ethe core four foundations to every coaching strategy,\u003c\/li\u003e\n\u003cli\u003ethe most powerful leadership tools you can and should leverage,\u003c\/li\u003e\n\u003cli\u003eand the key behaviors and disciplines of successful coaching leaders.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eBecoming a Coaching Leader\u003c\/em\u003e shows you how to leverage coaching techniques to equip tomorrow’s leaders and pave a lasting leadership legacy.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46196206174385,"sku":"9781595559753","price":24.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_a85f6c59-dfb4-4fe6-bd9f-fbe47efa6fcd.jpg?v=1762816953"},{"product_id":"10-steps-to-successful-training","title":"10 Steps to Successful Training","description":"This is not your typical training book. You won't find a traditional training-cycle outline or a classic training table of contents. Instead, this book pinpoints the key actions necessary to successful training and focuses on the elements with the most influence on bottom-line results. Throughout the book you'll discover helpful, ready-to-use tools: worksheets, evaluation forms, tables, checklists, case studies, and reminders and suggestions.\u003cbr\u003e\u003cbr\u003eWhether you're a middle- or upper-level manager, or a workplace learning or human-resource professional, 10 Steps to Successful Training can provide you with options for enhancing the learning environment in your organization. Boost your success as a trainer and help others learn more effectively by investing in this essential guidebook today.","brand":"None","offers":[{"title":"Paperback","offer_id":46197449162929,"sku":"9781562865412","price":30.95,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_eeb5e314-6bed-4432-8777-4e3393efd9f6.jpg?v=1762834549"},{"product_id":"getting-back-to-life-when-grief-wont-heal","title":"Getting Back to Life When Grief Won't Heal","description":"\u003cp\u003e\u003cem\u003eAre you finding it hard to get over the loss of a loved one?\u003cbr\u003e\nDoes it seem like you'll never move on with your life?\u003cbr\u003e\nDo you feel that you're stuck in the grieving process?\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eDr. Phyllis Kosminsky understands what you're going through. Having helped hundreds of people deal with their grief and rebuild their lives, she knows that moving beyond grief is often difficult. You may be experiencing complicated mourning, the feeling of being “stuck” in your sorrow, frustration, and unresolved issues.\u003c\/p\u003e\n\u003cp\u003eIn her book, \u003cem\u003eGetting Back to Life When Grief Won't Heal\u003c\/em\u003e, you'll find a path through your grief when you read the intimate stories of people who managed to do the same. You'll find real inspiration, invaluable insight, and deeply felt advice. You'll learn that, yes, there is hope. And, with time, you can let go of the overwhelming sense of loss . . . and embrace the life you were truly meant to live.\u003c\/p\u003e","brand":"None","offers":[{"title":"Kobo eBook","offer_id":46196235927729,"sku":"c5112560-7192-432b-9f61-07b545ed2ce0","price":19.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/image_c410a1f3-1117-4dc5-bbdb-cdd7d57166b6.jpg?v=1765038183"},{"product_id":"fast-and-simple-diabetes-menus","title":"Fast and Simple Diabetes Menus: Over 125 Recipes and Meal Plans for Diabetes Plus Complicating Factors","description":"\u003cp\u003e\u003ci\u003eFast and Simple Diabetes Menus\u003c\/i\u003e provides more than 125 \r\ndelicious and easy diabetic-friendly recipes, plus guidelines \r\nfor adapting menus and recipes to accommodate complicating \r\nfactors that often accompany diabetes, including high blood \r\npressure, high cholesterol, kidney disease, and celiac sprue \r\ndisease. Based on the latest exchange lists and research, the \r\nbook includes four weeks of menus.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46198541910193,"sku":"9780071422550","price":20.95,"currency_code":"CAD","in_stock":false},{"title":"Kobo eBook","offer_id":46198541942961,"sku":"45014dcd-9c4b-4998-af29-239b2f4265a8","price":17.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_a926188e-34f3-41ca-82cd-4e410c6747c7.jpg?v=1762618501"},{"product_id":"instructional-design-for-action-learning","title":"Instructional Design for Action Learning","description":"\u003cp\u003e\u003cstrong\u003eThis book gives you all the guidance and exercises you need to incorporate action learning into every training you conduct.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eA trainer’s job is to ensure their lessons stick, which means relating lessons to their trainees’ own on-the-job experiences. Author Geri McArdle teaches trainers how to do this by using the strategies of “action learning” in their lesson design and presentation to help learners better absorb the material.\u003c\/p\u003e\u003cp\u003eFilled with examples of easy-to-implement action learning techniques, \u003cem\u003eInstructional Design for Action Learning\u003c\/em\u003e shows you how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ecreate fun and memorable activities that match participants’ needs, learning styles, and levels of understanding;\u003c\/li\u003e\n\u003cli\u003eencourage learners to build on their own experiences;\u003c\/li\u003e\n\u003cli\u003eevaluate learner mastery during the entire learning event;\u003c\/li\u003e\n\u003cli\u003estrengthen learning transfer back on the job;\u003c\/li\u003e\n\u003cli\u003eand accurately measure post-training results.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBy providing trainers with the tools they need to make real learning happen, this essential guide strengthens the value of your program--and the job performance of those you train.\u003c\/p\u003e","brand":"None","offers":[{"title":"Paperback","offer_id":46198398714033,"sku":"9780814415665","price":51.99,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46198398746801,"sku":"c23c4af2-1625-3dda-a821-c2f64a06d9e1","price":18.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_f2165817-31c9-4489-a81f-eff2c185cb9f.jpg?v=1762561813"},{"product_id":"technology-based-learning","title":"Technology-Based Learning: Maximizing Human Performance and Corporate Success","description":"\u003cp\u003eCompanies worldwide are recognizing the critical importance of harnessing the learning capabilities of people and technology in the workplace. Technology-Based Learning: Maximizing Human Performance and Corporate Success shows how to capture and leverage this power, through techniques of knowledge management. This comprehensive overview examines the advantages and disadvantages of learning technologies, and provides a guide for selecting, costing, and applying the various techniques. Technology in the workplace has many overwhelming possibilities-so many that they've left many managers and HRD professionals confused and perplexed. Let Marquardt and Kearsley show you how to bring technology under control to meet the needs of your company and your employees.\u003c\/p\u003e","brand":"None","offers":[{"title":"Kobo eBook","offer_id":46197121122481,"sku":"95399b0e-eede-359b-90b7-50a16fd79777","price":140.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/image_1d3cfd53-6767-4501-98cb-16e2e6cf12ac.jpg?v=1763034377"},{"product_id":"how-to-measure-training-results","title":"How to Measure Training Results: A Practical Guide to Tracking the Six Key Indicators","description":"\u003cp\u003e\u003ci\u003eHow to Measure Training Results\u003c\/i\u003e presents practical tools for collecting and measuring six types of data critical to an overall evaluatin of training. This timely resource: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eIncludes dozens of reproducible tools and processes for training evaluation\u003c\/li\u003e\n\u003cli\u003eShows how to measure both financial and intangible\/non-financial results\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"None","offers":[{"title":"Hardcover","offer_id":46195775307953,"sku":"9780071387927","price":75.5,"currency_code":"CAD","in_stock":true},{"title":"Kobo eBook","offer_id":46195775340721,"sku":"302e4795-1906-4c82-bfa1-630e153a8f0e","price":57.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_892a3af6-99c4-4279-b848-bebe88ee62c2.jpg?v=1762337966"}],"url":"https:\/\/www.indigo.ca\/collections\/management-coaching.oembed","provider":"Indigo","version":"1.0","type":"link"}