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To enjoy free shipping on eligible orders, please select âFree Standard Shippingâ at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.
Returns Policy
General: MostâŻitems may be returned for a full refund up to 30 days from the purchase or in the case of delivery from the shipping date with proof of purchase.
Exclusions: Items not eligible for returns can be found here.
Guaranteed Great Reads Eligibility: Items identified as Heatherâs Picks, Staff Picks of the Month, or promoted online and in stores as Indigoâs Best Books of the Year, may be returned at any time and in any condition for a full refund or exchange with proof of purchase. Eligible items returned without proof of purchase will be gladly exchanged or a store credit issued. Indigo.ca returns more than 30 days after purchase must be returned to any Chapters, Indigo, IndigoSpirit, or Coles store. We reserve the right to modify or to cancel the terms of this guarantee at any time and without further notice.
For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGOâ1 (1 833 463â4461) or visit help.indigo.ca to process your return.
Free Returns
You have 2 options for free returns:
Bring the item(s) and the packing slip to any store and weâll be happy to apply the refund to your original payment card or online account.
Follow these 3 easy steps to return your item(s) through Canada Post.
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