{"product_id":"customer-relationship-imprinting","title":"Customer Relationship Imprinting: The 6 Elements That Ensure Exceptional Service Without Exception","description":"Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you! \u003cp\u003e\u003c\/p\u003eWhile many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation--until now. \u003ci\u003eCustomer Relationship Imprinting\u003c\/i\u003e reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses so that you can infuse the main ingredients of customer imprinting into your organization. The result? You'll not only strengthen customer bonds--you'll create an amazing internal employee culture. \u003cp\u003e\u003c\/p\u003eWith so much confusion on how to provide great customer service, \u003ci\u003eCustomer Relationship Imprinting\u003c\/i\u003e provides a clear path to delivering extraordinary service consistently. You'll discover: \u003cul\u003e\n\u003cli\u003eThe three sectors of impact that can elevate or devastate your business\u003c\/li\u003e\n\u003cli\u003eHow to trade transactional flings for loyal customer relationships\u003c\/li\u003e\n\u003cli\u003eWhat Relational Velcro is and how to use it to maximize meaningful customer interactions\u003c\/li\u003e\n\u003cli\u003eWho Service Architects are and how to empower them to build a strong brand framework\u003c\/li\u003e\n\u003cli\u003eAnd much more!\u003c\/li\u003e\n\u003c\/ul\u003ePractical tools, insightful stories, and a team-reading option make \u003ci\u003eCustomer Relationship Imprinting\u003c\/i\u003e a must-have book for service professionals, CEOs, and managers from all segments of business. \u003cbr\u003e","brand":"None","offers":[{"title":"Couverture souple","offer_id":46256346792146,"sku":"9781640953659","price":23.5,"currency_code":"CAD","in_stock":false},{"title":"Livre numérique Kobo","offer_id":46256346824914,"sku":"f5da423b-167d-3f31-aba3-02813d98ea7f","price":16.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_08a8a880-8bab-480a-b636-8913f3118cbc.jpg?v=1762618488","url":"https:\/\/www.indigo.ca\/fr\/products\/customer-relationship-imprinting","provider":"Indigo","version":"1.0","type":"link"}