{"product_id":"pharma-customer-experience","title":"Pharma Customer Experience: 20 Secrets to 10X Your CX \u0026 Boost Patient Outcomes","description":"\u003cp\u003ePharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers-both patients and healthcare professionals.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric-building long-term, reliable customer relationships-pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eDiscover how pharma companies can differentiate themselves through exceptional customer experience-helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eIn Pharma Customer Experience, \u003cstrong\u003eSean McDade\u003c\/strong\u003e presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.\u003c\/p\u003e","brand":"None","offers":[{"title":"Couverture souple","offer_id":46411314823378,"sku":"9781544525594","price":19.99,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_58e6b76c-22f9-433b-ae15-551569dad62a.jpg?v=1764371804","url":"https:\/\/www.indigo.ca\/fr\/products\/pharma-customer-experience","provider":"Indigo","version":"1.0","type":"link"}