{"product_id":"itsm-iron-triangle","title":"Itsm Iron Triangle: Incidents, Changes and Problems","description":"When your project is people-dependent, how do you get their buy in?\r\n\r\nAttitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls? \r\n\r\nMeet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn''t fix. Will Chris go their way and be ''given the opportunity to be more successful elsewhere'' - or achieve the objectives and impress the company leadership? \r\n\r\nFor this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and  mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.\r\n\r\nThis innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization''s particular needs. \r\n\r\nAbout the author\r\nDaniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organization. Daniel has developed and delivered customized ITIL courseware to a number of organizations and was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.\r\n\r\nThis book will transform your ITIL management processes!","brand":"None","offers":[{"title":"Paperback","offer_id":46540773490898,"sku":"9781849283175","price":48.95,"currency_code":"CAD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_6bf05a09-70a3-44fe-b4c2-57a7374a532a.jpg?v=1762836722","url":"https:\/\/www.indigo.ca\/products\/itsm-iron-triangle","provider":"Indigo","version":"1.0","type":"link"}