{"product_id":"obtaining-value-from-big-data-for-service-delivery","title":"Obtaining Value From Big Data For Service Delivery","description":"Big data is an emerging phenomenon that has enormous implications and impacts upon business strategy, profitability, and process improvements. All service systems generate big data these days, especially human-centered service systems. It has been characterized as the collection, analysis and use of data characterized by the five Vs: volume, velocity, variety, veracity, and value (of data). This booklet will help middle, senior, and executive managers to understand what big data is; how to recognize, collect, process, and analyze it; how to store and manage it; how to obtain useful information from it; and how to assess its contribution to operational, tactical, and strategic decision-making in service-oriented organizations.","brand":"None","offers":[{"title":"Paperback","offer_id":46540473860306,"sku":"9781631572227","price":31.5,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0655\/8980\/5233\/files\/1_c3098928-e863-4ef9-a0dc-0a82f6d55fd3.jpg?v=1762747759","url":"https:\/\/www.indigo.ca\/products\/obtaining-value-from-big-data-for-service-delivery","provider":"Indigo","version":"1.0","type":"link"}