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Front cover

This Human - Design Character: Know who you are as a designer
Melis Senova Paperback
$57.00
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Divining Desire: Focus Groups and the Culture of Consultation
Liza Featherstone Paperback
$27.95
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The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work
Scott McKain Hardcover
$33.00
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The Art of PASS FAIL - Overcoming Objections and Customer Management: How to Persuade Others and Maximize Your Life
Steven Shaw Hardcover
$67.99
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Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Ben Reason Hardcover
$34.00
2 formats available
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The Customer Service Survival Kit: What To Say To Defuse Even The Worst Customer Situations
Richard Gallagher Paperback
$23.99
2 formats available
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Persuasion: Dark Psychology Series 5 Manuscripts - Persuasion, NLP, How to Analyze People, Manipulation, Dark Psychology Advanced Secrets
R J Anderson Hardcover
$59.49
2 formats available
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Social Preferences: An Introduction To Behavioural Economics And Experimental Research
Michalis Drouvelis Paperback
$47.09
3 formats available
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
Peter Fader Paperback
$25.99
2 formats available
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister Paperback
$19.50
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Donna Weber Hardcover
$33.99
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No-Fail Retail: Merchandising Techniques for Stores
Regina Blessa Paperback
$30.95
2 formats available
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Call Centers For Dummies
Real Bergevin Paperback
$33.99
2 formats available
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Adobe Analytics For Dummies
David Karlins Paperback
$35.99
2 formats available
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Mastering Microsoft Dynamics 365 Implementations
Eric Newell Paperback
$59.99
2 formats available
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Made in Canada

Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
Robert Bacal Paperback
$24.95
2 formats available
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Joseph Michelli Hardcover
$53.50
2 formats available
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What Clients Love: A Field Guide To Growing Your Business
Harry Beckwith Paperback
$28.99
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Economics for Beginners & Dummies
Rigters Paperback
$14.60
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Get More Referrals Now!
Bill Cates Paperback
$32.50
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Consumer Behaviour: A European Perspective
Gerrit Antonides Paperback
$101.95
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How To Be A Better Restaurant Server: Learning to Better myself as a Server.
Sharon Hicks Paperback
$12.95
Front cover

Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
Donna Weber Paperback
$21.99
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Anatomy of a Trend
Henrik Vejlgaard Paperback
$25.95

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