Indigo Gift Cards
Frequently Asked Questions
What is an Indigo Gift Card?
An Indigo Gift Card or Electronic gift card can be used instead of cash for purchases made:
- Online at Indigo.ca - click here
- At any of our Canadian retail locations: Indigo, Chapters and Coles.
- Via Kobo
How do I buy an Indigo Gift Card?
Indigo Gift Cards can be purchased online at Indigo.ca, or at any Indigo, Chapters, or Coles retail store across Canada.
What amounts are Indigo Gift Cards available in?
In Store
Gift Cards purchased in store have no set amount, but start at $2.00 and can go up to $500.00. Best of all, you can "reload" in store at any time which means you can use it again and again.
Online
Physical gift cards sold online (they are mailed to the recipient) are sold in $25, $50 or $100 denominations only.
Electronic gift cards sold online (they are emailed to the recipient) are sold in any denomination between $2 and $500
How do I use my Indigo Gift Card to pay for an online order?
You can redeem your gift card during checkout while placing an online order. For full details on redeeming a gift card click here.
Where do I find my Indigo Gift Card number?
You'll find your number on the back of your Indigo gift card, just below the barcode. The 20 digit number will start with 604883, and gift cards purchased outside of Indigo, Chapters, Coles locations will have 11 digits in front of the 604883 (these need to be omitted when entering the card number). When prompted to enter your Indigo gift card number online, enter all the 20 digits, without any spaces or dashes.
What is a PIN and why do I need it?
Your Indigo Gift Card PIN (personal identification number) has 6 digits and is just like a bank card PIN. It's a unique number assigned to each card - it's an added security measure to help ensure you (and only you!) have access to the funds on your card when making purchases online.
Where do I find my PIN?
You can find your Indigo Gift Card PIN in one of two places:
- Under the scratch-away section on the back of your card; Or
- Next to the Gift Card number on the Electronic Gift Card email.
Can I change my PIN?
No. For your protection, each Indigo Gift Card is assigned a unique PIN at the time it's issued and cannot be changed.
What if I lost or never received a PIN?
Don't worry - you don't actually need your PIN when you're buying something at one of our retail locations. If you want to use your Indigo Gift Card online and don't have a PIN, simply take your Indigo Gift Card to any one of our many retail locations and ask the cashier to transfer the balance from your current gift card to a new gift card and you'll get a new PIN.
What if I lose my Indigo Gift Card?
Unfortunately, we can't trace or re-issue Indigo Gift Cards and they're non-refundable. Please protect them like cash.
Can I see how much is left on my Indigo Gift Card online?
Yes. Simply go to Indigo.ca and select Gifts > Gift Cards from the menu.
If I cancel an online order or return it, how do I get my refund?
If your order is cancelled or returned and you paid with a gift card, a refund will be issued via a new gift card number.
Do I need a credit card when making a purchase with my Indigo Gift Card?
Only if the order total exceeds the amount of your gift card balance.
What's the difference between Indigo Gift Cards and Electronic Gift Cards?
Electronic Gift Cards work exactly the same as Indigo Gift Cards and are really handy to send as a last-minute gift, because they're bought online and sent by email.
Can I purchase a gift card with plum points? Do I receive points when I purchase a gift card?
You cannot redeem plum points to purchase a gift card and cannot earn points when purchasing a gift card. When the gift card is used to purchase products, plum members will earn points on eligible items.
Indigo Gift Cards: Terms and Conditions
Electronic Gift Cards cannot be used to purchase Indigo Gift Cards or Electronic Gift Cards. Gift Cards cannot be refunded, re-sold, transferred for value, redeemed for cash and are not negotiable instruments and cannot be replaced if lost or stolen. The risk of loss and title for Electronic Gift Cards passes to the purchaser upon our electronic transmission to the recipient. Indigo is not responsible for lost or stolen Electronic Gift Cards.
Indigo reserves the right to hold an order for security review. If your order is affected, you will be notified via email within one business day. Indigo reserves the right to close customer accounts, cancel orders and/or request alternative forms of payment if a fraudulently obtained Electronic Gift Card is either redeemed through the indigo.ca website or is redeemed and used to make purchases on the indigo.ca website. Indigo reserves the right to cancel an Electronic Gift Card associated with an unauthorized transaction at any time.
Electronic Gift Cards purchased from sources other than indigo.ca, Indigo, Chapters and Coles locations or our participating retailers may not be valid regardless of the balance at the time of purchase. Indigo is not responsible for honouring electronic gift card balances purchased through unauthorized sellers.
For step by step instructions and further details please visit Indigo Customer Service support page for Gift Cards here.