Frequently Asked Questions

Quick answers to common questions.
For instructions or to request assistance from our Customer Service Team click "More Help."

My Account My Order More Help

My Account - FAQs

We have partnered with new authentication partners to offer a more secure sign-in that doesn’t require a password. Instead, you’ll be asked to enter your email address, and a single-use sign-in code will be sent to you.

Yes. Passwordless sign-in is a secure and increasingly common security standard, offering improved fraud detection and enhanced payment security.

All Wishlists are stored in the "Lists" section of the site. Browse there using the link at the top of each page - or Sign In to your account and click "My Lists."

Are your lists missing? Let our customer service team know by email service@indigo.ca.

Items added to your bag on mobile will not yet appear on your desktop, and vice versa. We are working on this capability.

My Order - FAQs

To provide extra security for our customers, address details were not retained. This is a one-time change. Once you re-enter your address, it will be saved for use going forward.

To provide extra security for our customers, payment details were not retained. You will need to re-enter your card information on your next purchase. This is a one-time change.

As part of recent updates to our eCommerce platform, we are aligning our ordering and payment processes with standard industry practices. Specifically, like all major retailers, we are moving to a model where payment is processed at the time of checkout rather than upon shipping. You will receive one charge and one confirmation. If you change your mind, it is easy to cancel and receive an automatic refund before your order processes. We will provide you with confirmation when cancellation is successful.

Pre-orders placed before May 11 will continue under their original terms and will only be charged when they ship. See subsequent FAQ for details.

A billing address is required for every order: in check-out you will see your home address specified for billing followed by your delivery location under Shipping.

The estimated delivery date for your order is visible in check-out. The shipping details follows the summary of the items included in your order. Shipping details may require "expanding" if you have are going to see multiple deliveries for your complete order.

Pre-orders placed prior to our new site going live will continue under the terms agreed to at their time of checkout. Those orders will only be charged when they ship.

These orders will remain in our legacy system until your orders are fulfilled. This system will be retired in 2027.

You can view and manage these pre-orders through a separate tool, linked from your order history page.

Store purchase history is temporarily unavailable on our site. We expect to return that service no later than January of 2027. Sorry for any inconvenience!