The My Mentor series of professional development eBooks empower individuals to succeed in their workplace through targeted business knowledge and practical exercises.
This eBook will guide and advise employees responsible for coordinating human resource services across their organisation. Participants will learn how to plan, manage and evaluate the delivery of HR services.
Readers are stepped through these processes in the following sections:
- Planning – analysing business strategies, reviewing the external business climate, determining requirements, and developing and agreeing on strategies for HR services delivery.
- Delivering – communicating strategies, developing service agreements, arranging training, dealing with underperformance, and identifying appropriate return on investment.
- Evaluating – obtaining and analysing client feedback, recommending changes, obtaining approvals, and supporting change processes.
- Integrating Business Ethics – ensuring ethical behaviour and codes of conduct are observed, understood and incorporated into HR policies and practices.
