Diversity, Equity, & Inclusion

As a proud Canadian company, we stand behind and celebrate the incredible diversity found across the country. We strive to ensure that all of our spaces feel welcoming and joyful for people from all walks of life. Through the amplification of diverse voices, and our zero-tolerance policy towards harassment, we support the growth and safety of all our employees and customers, including those who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQI+, and Persons with Disabilities. We firmly stand against any and all types of racism, homophobia, transphobia, and other bigoted rhetoric.

Our Diversity, Equity, and Inclusion Mission

To intentionally make diversity, equity, and inclusion embedded in how we work every day. To create a culture in which every employee feels like they can be their full, authentic self at work, and where our communities feel represented and welcomed with joy.

Our Commitment

Diversity, equity, and inclusion are more than words on a page. They are values core to our beliefs. We have made a promise to our communities, our customers and each other to increase our commitment to diversity, equity, and inclusion. Creating a culture of equity is not just the right thing to do, it is a non-negotiable priority. We know fostering diversity and inclusion empowers each of us to reach our full potential and creates a joyful and welcoming environment for everyone. We believe Indigo has a unique platform and responsibility to influence and enact positive change. We strive to use our platform for good – to intentionally amplify the voices and stories of our diverse communities.

Our Approach

Real systemic change in the workplace comes from looking inward first. We know that we must create a workplace that is a truly inclusive and safe space for all of our colleagues. Throughout our DE&I journey, we will continue to listen to our employees and customers and learn from experts and our communities to advance the work ahead. We are early in our journey and recognize there is much to be done.

Our Guiding Principles

A diverse, equitable and inclusive culture is good for people, communities, and business. We are on a journey of learning and unlearning. We believe that allyship is everyone's responsibility. We will build trust with honest and transparent communication. We know that fostering a culture of connectedness and belonging creates community and enables everyone to unleash their potential.

At Indigo, we believe we can effect change and are committed to living with intention for our employees, customers, communities, and planet.

DE&I Measurement

We are proud to be included in the inaugural cohort of 80 organizations to receive our Diversio Certification. This means Indigo treats diversity and inclusion as a key performance driver and commits to regularly collect data on employee experience and representation and implement solutions that address bias and barriers while tracking our progress.

We measure our progress in Diversity and Inclusion annually, and work with our teams to enact needed changes. We are transparent with the results, and the overall takeaways.

Employee Training

We enhanced our Unconscious Bias offering for all employees. Additionally, all leaders completed Unconscious Bias training.

We embed DE&I ideology into our training, and continue to update our employee's learning paths to reflect the values of Canadians.

Benefits & Flexibility

As a key pillar in creating a workplace that's reflective of Canadian communities, we focus on benefits and work culture that is:

Inclusive - We have restructured and broadened our family support options. We know that every family is different, and our benefits need to reflect that. Everyone's personal journey and needs are different, which is represented in the flexibility of working environments, structures, and support options available.

Fulfilling - From impactful employee discounts to days off, we aim to put as much value as possible in our teams' hands.

Expansive - In addition to providing benefits and workplace flexibility that's reflective of the needs of a diverse array of communities, we have also committed to reviewing and restructuring as these needs grow and change.

Our Culture

We are committed to ensuring that our culture is one where every employee feels they can bring their full, authentic self to work; that our workforce is representative of where we do business, including at leadership levels; and those leaders include, empower, and inspire their teams.

We are working to embed diversity awareness and inclusive practices into our work culture, ensuring consciously inclusive talent practices, including hiring, talent development, and measuring our progress.

Amplifying Voices + Representation

We know that we have a responsibility to ensure our product assortment and marketing is representative of the population we serve.

Based on our commitments to broader representation, we are proud to commit to take stock of the BIPOC (Black, Indigenous and People of Colour) authors and businesses we support; take ownership of our findings and continually evolve our processes to reflect and merchandise authors from diverse backgrounds in our stores and online.

We continue to amplify important cultural moments like Black History Month, Pan-Asian Heritage Month, Pride and Indigenous History Month and highlight books by BIPOC authors and other equity-seeking creators year-round. In addition:

For questions or comments, you can connect with the team leading Diversity and Inclusion at diversity@indigo.ca.