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For those customers whose addresses can only be serviced by Canada Post, in remote areas or PO Boxes, you may experience unusually long delivery estimates. These estimates reflect our most up to date understanding of Canada Post’s backlog and delays resulting from the rotating strikes. We will attempt to keep these up to date and you informed. Tracking details will be available for your order and reflect the most up to date expectations from Canada Post.
To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.
Returns Policy
General: Most items may be returned for a full refund up to 30 days from the purchase or in the case of delivery from the shipping date with proof of purchase. In order to make sure you have as much flexibility as you need to shop with us for all your gifting needs, we’ve extended our returns policy. Online orders with a shipping date between September 15, 2025, and December 12, 2025 can be returned in store or online up until January 11, 2026.
Exclusions: Items not eligible for returns can be found here.
Guaranteed Great Reads Eligibility: Items identified as Heather’s Picks, Staff Picks of the Month, or promoted online and in stores as Indigo’s Best Books of the Year, may be returned at any time and in any condition for a full refund or exchange with proof of purchase. Indigo.ca returns more than 30 days after purchase must be returned to any Chapters, Indigo, IndigoSpirit, or Coles store. We reserve the right to modify or to cancel the terms of this guarantee at any time and without further notice.
For any items that were delivered by appointment only, please reach out to our Customer Service team directly at 1 833 INDIGO‑1 (1 833 463‑4461) or visit help.indigo.ca to process your return.
Free Returns
You have 2 options for free returns:
Bring the item(s) and the packing slip to any store and we’ll be happy to apply the refund to your original payment card or online account.
I want to mail something back – how can I do that during the strike?
We ask that you please return your item in store or print your label now and wait until the strike is over to drop it off with Canada Post.Sign in to start adding items to a list or to view your existing lists.