Gives you actionable strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty - Mike Faber, LinkedIn

I've no doubt this book will become a must read for retailers. Oliver has that rare combination of wide experience and deep expertise that he has masterfully woven into this fabulously insightful volume. - Jeffrey Roberts, LinkedIn

Ollie has a lovely way of demystifying the jargon and helping you define a pathway to ensure you focus on what’s important to you. Thus it’s one of those rare tomes that paints the big picture, but then helps you see in advance the detailed challenges you will have to face, alongside good practical advice and tools to help you make the right decisions. - Amazon 5*

A real treasure trove of useful ideas, models and tools. It lives up to the endorsement on the back cover: "Like condensing a whole degree in strategic change management into one book." Essential reading for retail leaders, AND for those leading transformation in other sectors. - Amazon 5*

Compulsory reading for anyone in the retail industry as it is written by someone who has been there and done it with one of the world's largest retailers. Whether it be the mechanics of transformation, defining the solution, getting your people on board or overcoming uncertainty and unknowns plus much more besides, this book has it all. - Amazon 5*

A must-read for anyone in the retail industry! This book is not your generic retail read, but rather a helpful playbook providing pragmatic methodology to deliver change within a retail organization. Oliver Banks' long experience shines through with many practical suggestions that are, in most cases, real golden nuggets. Whether you're a CEO or just starting out in the industry, this book is a valuable resource for anyone looking to make a difference in retail. - Amazon 5*