Describing mediation as a dispute resolution process in which a neutral third party without authority to impose an outcome helps the disputing parties resolve their differences, Goldberg and all explain the process for people who might like to become mediators and for judges and arbitrators who seek to mediate rather than decide some disputes. They cover conflict, disputes, and their resolution; dispute resolution processes; the roles of the mediator and the disputing parties at each step of the mediation process; dealing with difficulties; mediation and the law; and being a mediator.