What may be the first and only client service model for the nursing industry called, Performance-based NursingTM is strategically and thoughtfully presented in this book including the four key elements and foundational elements. There is nothing like this in the market today for nursing.
For decades, businesses have developed new ways to create better experiences called "Client Service Models." Companies with excellent client service models include the Ritz-Carlton, Apple Genius Bar, Nordstroms and Starbucks. Hospitals, clinics, physician offices and other health care delivery organizations have not had to be concerned about delivering a great client experience; instead the focus was on delivering quality care.
Performance-based Nursing (PbN) is a new client service model that when overlaid with foundational nursing care can deliver an excellent client experience while simultaneously delivering quality care. This is a book whose time has come and now is the time for nursing to take a leadership role in transforming the new health care ecosystem. Not only is this book foundational to the new nursing practice that needs to happen, it may well be revolutionary and has the potential to elevate the nursing profession. In addition, use of the model will improve the client experience and has the potential to improve health care and increase satisfaction for institutions and companies.