Dr Eric Bolland is currently Chair of the MBA Division at Midway College, Kentucky, USA. Dr Bolland was formerly adjunct professor at the University of Wisconsin Madison School of Business. He has thirty years private and public sector managerial experience and has authored three books (Future Firms: How America's High Technology Companies Work. Oxford University Press, 1998; Financial Analysis for Credit Union Managers. Kendall-Hunt. 2000; Cost Justifying Automation. Technical Insight-John Wiley. 1989) and over fifty articles in business and economics. Dr Frank Fletcher is currently Chair of the Business Division of Midway College. He has spent more than twenty-five years in teaching and administrative positions at the University of Texas-El Paso, Husson College and the University of Massachusetts-Boston. Dr Fletcher is an independent consultant and staff member for organizations including National Alliance of Business, Gulf + Western Corporation, McGraw-Hill. He is a Certified Professional Fundraiser and Certified Professional Marketer. He has also served on the Board of Examiners for the Malcolm Baldrige National Quality Award.