Working with People: Interviewing and Assessment Skills for Human Service and Social Work Practice is an accessible and practical approach to interviewing and assessment that balances tangible skills with theory, cross-cultural communication, self-care, and critical self-reflection within a Canadian context. Emphasizing practice and skill-based learning, the text covers the basics of relationship-building, interviewing, assessment, and communicating in the field. With its skill-building pedagogy, Working with People offers students opportunities to work through real-life examples and experience-based case studies and develop practical strategies to provide feedback to clients, navigate difficult conversations, and help clients manage their emotions. Students will learn about the foundation of the worker-client relationship, the steps involved in developing discipline-specific communication skills, and the importance of critical reflection in practice. Designed for students studying interviewing and assessment in social work and other helping professions, this text is an invaluable resource for students and professionals seeking to work creatively and critically with others.
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Working with People: Interviewing and Assessment Skills for Human Service and Social Work Practice, Third Canadian Edition
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Working with People: Interviewing and Assessment Skills for Human Service and Social Work Practice, Third Canadian Edition
"Working with People continues to be strongly evidence-based and extensively supported by research, which is cited throughout. It considers in some depth the lived experiences of Canada's Indigenous people, and it embraces cultural diversity in a meaningful way."
--Curtis Magnuson, University of the Fraser Valley
"This text integrates Canadian specific content in a relevant way. The [Focus on Practice boxes and examples] invite the application of skills to enhance student learning and skill development."
--Angela Hovey, Lakehead University
Joanna Pierce is an associate professor and field education director at the University of Northern British Columbia's School of Social Work. She has lived in northern BC for the past 18 years and has focused her social work practice around remote community practice issues, and conducting research in the area of cross-cultural communications. Joanna's research interests include aging, community development, and the above mentioned cross-cultural communication research. She is the recipient of a Premier's Innovation Award for her research. In addition to her faculty role, Joanna maintains a clinical mental health case load, believing current practice is important to the development of educational courses. This practice consists of clinical supports for Employee and Family Assistance Program Services, and rural-remote community mental health. Joanna has worked extensively with First Nations communities in the areas of community development and mental health provision.
Lisa Kyle is an Assistant Professor of Social Work at the University of Northern British Columbia's School of Social Work. She is a Registered Clinical Social Worker whose research interests are focused on barriers to mental health services, post-traumatic stress disorder, trauma growth, and trauma-informed practice. Other interests include field education and research ethics.
Louise Harms is an associate professor and deputy head of in the Department of Social Work at the University of Melbourne.
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