I'm Sorry You Feel That Way: The New Cultures of Customer Service/fr-ca/im-sorry-you-feel-that-way-the-new-cultures-of-customer-service/7985E1BE-C07E-4F42-B1FC-1F162AB65D87.html7985E1BE-C07E-4F42-B1FC-1F162AB65D87
I'm Sorry You Feel That Way: The New Cultures of Customer Service