Managing for Excellence in the Twenty-First Century: The Total Quality Approach/fr-ca/managing-for-excellence-in-the-twenty-first-century-the-total-quality-approach/AC180A93-6A82-4701-99B3-D812ED09F9BD.htmlAC180A93-6A82-4701-99B3-D812ED09F9BD
Managing for Excellence in the Twenty-First Century: The Total Quality Approach