Are staff reinforced for exceeding customer expectations -- including internal customers?
Are there specifications for all physical items which form part of the service package?
Do you use your employees to help determine the zone of tolerance for service dimensions?
How available does the service have to be (hours/day/week) in relationship to competitors?
What effect did the room service program have on your organization and the staff morale?
What things should CX pros and colleagues consider when staffing a customer success group?
What types of things do you do to promote and enhance services and products to customers?
This Customer Service Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Customer Service challenges you're facing and generate better solutions to solve those problems.
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service investments work better.
This Customer Service All-Inclusive Self-Assessment enables You to be that person.
INCLUDES all the tools you need to an in-depth Customer Service Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Customer Service maturity, this Self-Assessment will help you identify areas in which Customer Service improvements can be made.
In using the questions you will be better able to:
Diagnose Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices.
Implement evidence-based best practice strategies aligned with overall goals.
Integrate recent advances in Customer Service and process design strategies into practice according to best practice guidelines.
Using the Self-Assessment tool gives you the Customer Service Scorecard, enabling you to develop a clear picture of which Customer Service areas need attention.
Your purchase includes access to the Customer Service self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.
