“This book allows for critical and deep conversations about the use and management of heritage for tourism purposes, as well as the value of cultural heritage for creating a sense of place and authenticity. It provides space for reflection and consideration for how such findings might be transferred to other historic cities that rely heavily on tourism activities. This book extends current research relating to heritage and tourism management within historic places and provides valuable insights to both academics and practitioners.” • Journal of Heritage Tourism

“This is a comprehensive and insightful study of a globally significant and socio-politically complex example of heritage and tourism contestation and management.” • Roy Jones, Curtin University

“The multiple ambivalences and contradictions surrounding the Balkan War experience and the destructions, present-day tourism, heritage policies, the marginal position in the contemporary nation state and the appropriation of public space come out in a lively way, as also do a number of informants' personalities and views.” • Christoph Brumann, Max Planck Institute for Social Anthropology, Halle